Head of Operations - JAQ Group

IMPACT EVOLVE•Indianapolis, IN

1d•Onsite

About The Position

JAQ Group is a fast-growing UK fragrance brand that is establishing its first US operation from scratch. They are looking for a Head of Operations to build and own their new US distribution center in Indianapolis. This role involves shaping the operational strategy, hiring and leading a team, managing inventory, implementing KPIs, ensuring health & safety compliance, and working with technology teams on a new WMS. The company is founder-led, product-obsessed, and experiencing rapid growth with proven demand in the US market. By October 2026, they aim to be operational with a significant facility and team, with ambitions to scale further.

Requirements

5+ years in a senior operations role within warehouse or logistics
Experience managing large teams and building high-performance cultures
Strong grasp of WMS/ERP systems
Data-driven: you use numbers to make decisions, not justify them after the fact
A track record of improving KPIs, productivity, and operational efficiency
Solid knowledge of US health & safety regulations
Sharp communicator — you're as comfortable presenting to the COO as you are on the warehouse floor

Nice To Haves

Experience with WMS/ERP systems is a big plus

Responsibilities

Designing and implementing the operational strategy for our brand-new US facility
Building and leading a team of supervisors and warehouse operatives from the ground up
Owning inventory control and working closely with our UK supply chain team to keep stock flowing
Setting the KPIs, building the reporting frameworks, and driving continuous improvement
Leading health & safety compliance across the site — no shortcuts
Managing supplier and contractor relationships to keep costs sharp and service high
Working hand-in-hand with our tech team as we implement a new WMS and embed it into daily operations