Head of Operations [HT-1039479]

VisionSpark•St. Petersburg, FL

13d•Remote

About The Position

PROVET LEGAL HEAD OF OPERATIONS THE PERSON Do you naturally think three steps ahead and enjoy building systems that help people and organizations thrive? Are you energized by partnering with an entrepreneurial founder to transform vision into operational excellence? Do you believe the best leaders create clarity, empower others, and leave every process better than they found it? If you are a humble, strategic leader who thrives on building people, systems, and sustainable growth, we want to talk to you! Our ideal Head of Operations is: Strategic & Forward-Thinking: You naturally balance today's priorities with tomorrow's opportunities, making decisions that support the organization's long-term success. A Builder with a Continuous Improvement Mindset: You naturally look for opportunities to improve how the organization operates and enjoy turning good ideas into lasting improvements. Highly Accountable & Empowering: Ownership starts with you. You lead by example and create a culture where accountability is expected and people have what they need to succeed. Collaborative & Emotionally Steady: Others trust your calm, thoughtful approach. You communicate with humility, exercise sound judgment, and remain solutions-focused under pressure. Mission-Driven & Service-Oriented: You're motivated by meaningful work and genuinely care about making a positive impact on the lives of veterans and their families. Our ideal Head of Operations brings people, priorities, and systems together to help the organization operate at its highest level. Working closely with the Founder, you'll help strengthen operations, develop leaders, and support the firm's continued success. You'll have the opportunity to make a meaningful impact within a mission-driven organization while helping strengthen the foundation for its future success. If you're looking for a leadership opportunity where your ideas, judgment, and operational expertise can make a lasting impact, we'd love to meet you.

Requirements

5+ years of progressive operations leadership experience within a small to mid-sized organization
Demonstrated success improving business operations, systems, and processes to support organizational growth
Experience partnering directly with senior leadership to drive strategic initiatives and operational decision-making
Proven experience leading, developing, and holding teams accountable
Experience within a professional services organization (e.g., legal, accounting, consulting, financial services, architecture/engineering, healthcare services)

Nice To Haves

Experience scaling a founder-led or entrepreneurial organization
Experience overseeing HR operations, compliance, or people initiatives
Bachelor's degree
Experience working with, serving, or supporting the military or veteran community
Experience evaluating vendors, technology platforms, and outsourced service providers
Experience implementing AI, workflow automation, or other operational technology initiatives
MBA or Master's degree
Project Management Professional (PMP) certification or equivalent operational certification

Responsibilities

Partner with the Founder to execute key priorities and long-term business initiatives.
Oversee the firm's day-to-day operations, ensuring efficient, consistent execution across the organization.
Lead and develop a strong bench of leaders through coaching, accountability, and professional development.
Strengthen collaboration and alignment across legal, intake, billing, and administrative teams.
Identify and implement operational improvements that increase efficiency, scalability, and consistency.
Evaluate and optimize business systems, technology, AI, vendors, and outsourced partners to ensure the firm is leveraging the most effective solutions.
Own HR operations, including onboarding, offboarding, and performance management.
Develop and monitor operational dashboards, reporting, and key business metrics.
Provide thoughtful recommendations, solve complex operational challenges, and drive key initiatives through execution.
Support quarterly planning, annual planning, and resource allocation to help achieve organizational goals.
Partner with leadership to evaluate the operational impact of business decisions, marketing initiatives, and long-term growth opportunities.