Head of Operations [HT-1024317]

VisionSpark•Washington, DC

3d•$90,000 - $115,000•Remote

About The Position

Markery Law LLC is seeking a Head of Operations who naturally brings structure, clarity, and follow-through to a fast-moving business. This role is for a proactive, organized operator who thrives in a collaborative, high-accountability environment. The ideal candidate takes ownership of people, processes, and priorities, supports visionary leaders, and ensures operations run smoothly behind the scenes. The Head of Operations will play a pivotal part in shaping how Markery Law operates by freeing up the founders, strengthening the foundation, and helping the firm scale with intention and confidence. This is a full-time, 100% remote position based out of Washington, DC.

Requirements

5+ years of experience in role of operations leadership, business operations, or general management (Director of Ops., GM, COO, COS etc.)
Success leading and managing multiple functional areas (e.g., operations, HR, finance coordination, admin)
Experience working in a professional services environment (law, consulting, accounting, agency, finance etc.)
Successful history of improving or optimizing client intake or service delivery processes (e.g., streamlining onboarding workflows, improving team handoffs, reducing errors, and enhancing overall client experience)

Nice To Haves

Prior experience in a law firm or legal services environment
Background in HR operations (onboarding, offboarding, payroll coordination, performance management)
Demonstrated ability working and leading in a remote or distributed team environment
Exposure to financial operations (budgeting, reporting, KPI tracking, P&L ownership)
Familiarity leveraging tools such as Clio, CRM systems, or workflow/project management platforms
Proven success scaling operations and driving revenue growth toward $10M+
Exposure to marketing, branding, or business development support within a professional services firm
Bachelor’s degree (or equivalent professional experience)

Responsibilities

Own the day-to-day operations of the firm, ensuring all functions run smoothly and efficiently identify gaps, remove bottlenecks, and proactively solve operational challenges
Translate leadership priorities into clear action plans and ensure consistent follow-through
Act as the central point of coordination across the business, keeping work aligned and moving forward
Evaluate, build, and refine workflows across key areas of the business to improve efficiency and scalability
Develop, implement, and maintain SOPs to ensure processes are consistently followed by the team
Continuously identify and implement improvements to systems, tools, and overall operations
Oversee onboarding, offboarding, and the overall employee lifecycle to ensure a smooth and consistent team experience
Support performance management, including tracking goals, reviews, and driving accountability across the team
Manage PTO, scheduling, and team coordination while fostering a high-performing, collaborative, and accountable work environment
Coordinate with bookkeeping and finance to support payroll, invoicing, expense management, and overall financial operations
Review financial reports and support budgeting, forecasting, and KPI tracking to inform leadership decision-making
Ensure accuracy and efficiency across billing, collections, and financial workflows
Manage relationships with external vendors and service providers
Oversee tools and systems (e.g., Clio, CRM, internal platforms) to ensure effective use
Research and implement new tools or vendors as needed to improve operations
Support firm-wide initiatives and special projects from planning through execution, ensuring alignment with business goals
Prioritize and manage multiple initiatives across the business, maintaining momentum and focus
Provide operational support to leadership by keeping them informed while removing them from day-to-day project details and ensuring timely completion
Support recruiting efforts, including sourcing, coordinating interviews, and onboarding
Help build and maintain a strong, high-performing team aligned with company values
Manage communication, meetings, and alignment across a fully remote team
Ensure accountability and consistent execution across distributed team members
Assist with marketing and business support initiatives as needed