Head of Operations [HT-1024317]

VisionSpark•Washington D.C., DC

2d•Remote

About The Position

Markery Law LLC is seeking a Head of Operations to bring structure, clarity, and follow-through to a fast-moving business. This role requires someone who takes ownership of people, processes, and priorities, and is energized by supporting visionary leaders and ensuring smooth operations. The ideal candidate is a proactive, organized operator who thrives in a collaborative, high-accountability, and fully remote environment. This position plays a pivotal part in shaping how Markery Law operates by freeing up the founders, strengthening the foundation, and helping the firm scale with intention and confidence.

Requirements

5+ years of experience in role of operations leadership, business operations, or general management (Director of Ops., GM, COO, COS etc.)
Success leading and managing multiple functional areas (e.g., operations, HR, finance coordination, admin)
Experience working in a professional services environment (law, consulting, accounting, agency, finance etc.)
Successful history of improving or optimizing client intake or service delivery processes (e.g., streamlining onboarding workflows, improving team handoffs, reducing errors, and enhancing overall client experience)

Nice To Haves

Prior experience in a law firm or legal services environment
Background in HR operations (onboarding, offboarding, payroll coordination, performance management)
Demonstrated ability working and leading in a remote or distributed team environment
Exposure to financial operations (budgeting, reporting, KPI tracking, P&L ownership)
Familiarity leveraging tools such as Clio, CRM systems, or workflow/project management platforms
Proven success scaling operations and driving revenue growth toward $10M+
Exposure to marketing, branding, or business development support within a professional services firm
Bachelor’s degree (or equivalent professional experience)

Responsibilities

Own the day-to-day operations of the firm, ensuring all functions run smoothly and efficiently.
Identify gaps, remove bottlenecks, and proactively solve operational challenges.
Translate leadership priorities into clear action plans and ensure consistent follow-through.
Act as the central point of coordination across the business, keeping work aligned and moving forward.
Evaluate, build, and refine workflows across key areas of the business to improve efficiency and scalability.
Develop, implement, and maintain SOPs to ensure processes are consistently followed by the team.
Continuously identify and implement improvements to systems, tools, and overall operations.
Oversee onboarding, offboarding, and the overall employee lifecycle to ensure a smooth and consistent team experience.
Support performance management, including tracking goals, reviews, and driving accountability across the team.
Manage PTO, scheduling, and team coordination while fostering a high-performing, collaborative, and accountable work environment.
Coordinate with bookkeeping and finance to support payroll, invoicing, expense management, and overall financial operations.
Review financial reports and support budgeting, forecasting, and KPI tracking to inform leadership decision-making.
Ensure accuracy and efficiency across billing, collections, and financial workflows.
Manage relationships with external vendors and service providers.
Oversee tools and systems (e.g., Clio, CRM, internal platforms) to ensure effective use.
Research and implement new tools or vendors as needed to improve operations.
Support firm-wide initiatives and special projects from planning through execution, ensuring alignment with business goals.
Prioritize and manage multiple initiatives across the business, maintaining momentum and focus.
Provide operational support to leadership by keeping them informed while removing them from day-to-day project details and ensuring timely completion.
Support recruiting efforts, including sourcing, coordinating interviews, and onboarding.
Help build and maintain a strong, high-performing team aligned with company values.
Manage communication, meetings, and alignment across a fully remote team.
Ensure accountability and consistent execution across distributed team members.
Assist with marketing and business support initiatives as needed.