Head of Operations

Dozee • Dallas, TX

3d • Onsite

About The Position

Dozee Health AI is seeking a Head of Operations, based in Dallas, TX, to build the operational backbone that keeps their field organization running efficiently. This role involves creating SOPs, systems, and a team to ensure predictable device installation, service, and uptime nationwide, with minimal errors. The Head of Operations will be responsible for building and owning the operational framework, leading the field team, and ensuring device availability and uptime across all sites.

Requirements

• 7-10+ years in field operations, clinical operations, or medical device/healthcare technology operations.
• Experience managing and scaling a distributed field team.
• Experience building SOPs and operational systems from scratch.
• Track record of owning device or asset uptime, logistics, or inventory at scale across many sites.
• Comfortable being the operational owner accountable to account management and sales for on-the-ground execution.
• Willingness to travel nationwide to support the field team and visit sites as needed.

Nice To Haves

• Experience in SNFs or long-term care operations.

Responsibilities

• Build and own SOPs for field operations, including installation, training, troubleshooting, maintenance, and escalation.
• Lead and scale the field team, including hiring, coaching, and managing field coordination coaches across the U.S.
• Act as the execution arm of account management, ensuring devices are installed, adopted, and running well.
• Own device availability, movement, and uptime nationwide, tracking inventory, shipping, logistics, deployment, and uptime metrics.
• Build operational planning and resourcing systems for scheduling, travel, logistics, and efficient resource utilization.
• Own compliance and quality in the field, ensuring adherence to HIPAA, safety, and infection-control standards.
• Partner cross-functionally with Product, Engineering, Sales, Account Management, and Clinical teams.
• Serve as the escalation point for complex issues.
• Report operational health to leadership, including uptime, deployment velocity, and field team performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed