Head of Operations

HAAS ASSOCIATES, DBA EverCare Mobile Health•Meridian, ID

3d•Remote

About The Position

EverCare Mobile Health is a mission-driven provider of mental health care services to seniors in long-term and assisted living settings. Headquartered in Idaho and serving communities across the region, EverCare delivers compassionate care through integrated onsite and telehealth programs. Our model supports facilities in improving care outcomes, reducing unnecessary hospitalizations, and enhancing quality of life for residents. We run on the Entrepreneurial Operating System (EOS)® and are building a high-accountability, values-aligned team dedicated to transforming access to behavioral health for underserved populations.

Requirements

Bachelors level degree or higher (required)
5+ years in senior operational leadership roles within healthcare or behavioral health, with demonstrated experience as a leader of leaders—owning accountability, performance, and results across multiple teams and managers (required)
Demonstrated success leading cross-functional teams and scaling service-based operations
Strong process orientation with comfort around systems and tech tools
Experience managing clinical and administrative leaders

Nice To Haves

Project management certification such as PMP, CAPM, etc. is a plus
Practice management certifications such as CPPM, CMPE, CMOM, etc is a plus
Experience with EOS® tools and values is a strong plus
Excellent communicator, collaborator, and problem solver

Responsibilities

Lead, Manage, Accountability (LMA): As the Head of Operations, leads, manages, and holds the Medical, Care Management, Clinical, Social Services, and Service Coordinator teams accountable for achieving agreed-upon commitments. This position is a leader of leaders and requires a high degree of emotional intelligence, thick skin, effective communication, and consistency.
Customer Experience Oversight: Own the full lifecycle of the patient and facility experience. Drive initiatives that improve satisfaction, care continuity, and EverCare’s reputation for excellence in behavioral health.
Operations Process Management: Design, document, and optimize operational processes to ensure clarity, consistency, and accountability. Ensure all operational processes are Followed By All (FBA) within the department, with clear training, adoption, and accountability systems in place to drive efficiency, quality, and scalable service delivery across all locations.
Program Development: Lead the planning and execution of any new service lines, community expansion, and constant shifting in patients. Ensure services are rolled out with operational readiness and measurable success metrics.
Technology & Systems Leadership: Oversee the use and integration of platforms supporting EHR, scheduling, care coordination, and reporting. Collaborate with vendors and internal teams to align systems with organizational needs.
Team Development & Cross-Functional Leadership: Coach team leaders, build bridges across functions, and strengthen the operational backbone of the company. Align resources and people to support growth and service excellence.