Head of Operations

Mecka • New York, NY

17h • $180,000 - $200,000

About The Position

Mecka AI is building the data infrastructure layer for robotics and embodied AI. We design and operate global systems for data capture, data labeling, and hardware-enabled workflows used by leading AI and robotics teams. Our work sits at the intersection of software, operations, and real-world execution — where reliability, speed, and quality all matter. The infrastructure and data systems we build are foundational — they move, process, and evaluate the data that trains the next generation of robotic and embodied AI models.

We’re hiring a Head of Operations to own and scale Mecka’s global operating system. As Mecka has grown from data delivery into enterprise robotics deployments, our operational surface area has expanded across data collection, annotation, deployment execution, and customer programs. Our data supports visuomotor learning, imitation learning, and real-world robotic control. Quality, trust, and execution are core to our partnerships. We need a senior operator to bring this together into one repeatable, intelligence-led machine. This role reports directly to the CEO. You will be the most senior operator at Mecka — the person every team lead, project owner, and site looks to for cadence, clarity, and delivery. This is not a process role. It’s a build role.

Requirements

• 6+ years in operations, delivery, or general management leadership, with at least one tour as Head of Operations, VP Ops, COO, GM, President, or equivalent at a high-growth company.
• Direct experience managing distributed, multi-site operations.
• Proven track record of building teams from scratch — hiring leaders, shaping org structure, scaling from tens to hundreds.
• Owned end-to-end delivery at scale, with quality, speed, and cost accountability.
• Designed and shipped operating models, SOPs, playbooks, and governance frameworks from first principles.
• Owned a meaningful margin, budget, or P&L.
• Experience scaling ops through Series B/C at a high-growth company.
• Background in robotics, AI/ML, data services, deployment-heavy enterprise programs, or operationally complex businesses.
• Built an operational intelligence stack — BI, automation, or AI-enabled ops tooling.
• Track record of removing operational headcount through systemization rather than adding it.
• Experience managing vendor and partner ecosystems.
• SQL or Python fluency — enough to pull your own data when you need to.
• Experience working with international teams and field deployment partners.
• A builder, not a process administrator.
• Player-coach — comfortable on calls with team leads, in spreadsheets, and in customer escalations.
• Data-driven by reflex.
• Direct, low-ego, high-clarity communicator.
• Comfortable operating in ambiguity and zero-to-one contexts.
• Excited about bringing robotics into the real world at scale.

Responsibilities

• Design and run Mecka’s company-wide operating model: org structure, governance, KPIs, capacity planning, and decision rights.
• Build the operating cadence: weekly, monthly, and quarterly business reviews the whole company runs on.
• Translate company strategy into operational roadmaps with clear owners and deadlines.
• Own end-to-end delivery across data programs and robotics deployments.
• Own quality, speed, and cost across every customer engagement.
• Stand up war-room cadences for at-risk programs and drive remediation.
• Partner with Strategic Project Leads and the Director of Enterprise Robotics Deployments to align delivery commitments with customer expectations.
• Hire, develop, and scale the operations bench: program managers, ops analysts, deployment ops, and operating leaders.
• Manage managers — build the layer between exec strategy and ground-level execution.
• Coach existing operators into stronger operators.
• Decide which roles are central, which are project-embedded, and which are site-based.
• Stand up KPIs, dashboards, and reporting that give the exec team and board operational truth in near-real-time.
• Design the metric layer that lets Mecka see itself.
• Build the business-review pack the board reads without translation.
• Build risk frameworks across operational, regulatory, and fraud surfaces.
• Own escalation paths and delivery assurance across distributed teams.
• Partner with Finance, HR, and Security on compliance posture as Mecka scales.
• Tight partnership with Hardware, Software, Finance, HR, Marketing, and Sales.
• Translate research and product priorities into shipped operational outcomes.
• Partner closely with the CTO, CPO, CFO, and other functional leads to align operations with company strategy.

Benefits

• Own Mecka’s global operating system end-to-end and define how a category-defining robotics company operates.
• Shape the executive team alongside the CEO with high autonomy and direct collaboration with leadership.
• Operate at the intersection of robotics data, enterprise deployment, and distributed teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed