Head of Operations - Asia

Fora (Interview Calendar)•New York, NY

2d•$150,000 - $180,000•Hybrid

About The Position

We’re seeking a Head of Operations to accelerate the growth of Fora across Asia. This leader will grow the market in terms of the advisor base and revenue and ensure scalable, best-in-class operations. They will unlock advisor potential by building the right partnership ecosystem and financial structures in the region. This role may be based in East Asia (China, Japan, South Korea, Hong Kong or Taiwan), Singapore, or New York City. Candidates based in Asia will work remotely with a requirement to travel to New York City 1–2 times per quarter. Candidates based in New York City will be expected to travel to Asia 1–2 times per quarter.

Requirements

Fluency in English and Mandarin
Strong communication and leadership skills, including public speaking ability
Experience living or working in Asia
6–8+ years of total professional experience, including:
Operations leadership in a high-growth environment (such as a fast-scaling startup)
Experience in management consulting, investment banking, or a similar analytical setting
Excellent organizational and project management skills; proven ability to drive cross-functional initiatives
Advanced proficiency in Excel/Google Sheets with the ability to build financial and operational models from scratch and discern data
Bachelor’s degree in Business, Engineering, Economics, or related field
Ability to travel regularly

Nice To Haves

Ability to work in the U.S.
MBA or other advanced degree
Experience in startup or business operations
Understanding of cross-country organizational structures
Experience with P&L management

Responsibilities

Own the full P&L for the Asia market, ensuring efficient spend versus revenue growth.
Develop and execute the country strategy, aligned with Fora’s international priorities and KPIs.
Oversee end-to-end revenue performance, forecasting, and KPI tracking.
Understand priorities for your market, define and operationalize strategic priorities.
Work with international team members and leadership to align with Fora’s international expansion framework and adapt go-to-market strategies accordingly.
Manage localization of tools (e.g. HubSpot, Intercom, WhatsApp) for advisor and client workflows.
Build and optimize operational processes across advisor onboarding, support, payments, compliance, and other key areas essential to market operations.
Ensure adherence to local tax, legal, and regulatory requirements.
Lead the go-to-market strategy, including paid marketing, PR, partnerships, and events.
Create locally relevant messaging, content, partnerships, and client-facing events to grow Fora’s presence in the market.
Monitor and improve CAC and LTV per advisor, ensuring growth efficiency.
Ensure the success of advisors across Asia, proactively identifying and closing gaps across training, onboarding, platform tools, partnerships, client-facing materials, and community engagement.
Serve as the “face of Fora” for advisor questions and concerns in your market.
Lead and host advisor events to strengthen Fora’s local community and brand presence.
Build and manage relationships with local travel partners, tourism boards, and related organizations based on advisor business needs.
Act as the leader of Fora in Asia, representing the company across internal and external initiatives.
Source, vet, and manage third-party partners or vendors to strengthen and scale local operations.
Lead, coach, and develop your local team, ensuring alignment with established goals and performance metrics.
Foster a culture of efficiency, accountability, and advisor-first servant leadership.