Head of Operational Excellence for Global Quality

Roche•Mississauga, ON

2d•CA$148,568 - CA$194,996•Hybrid

About The Position

At Roche, we foster a culture where you can be yourself and are embraced for your unique qualities. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. A healthier future is what drives us to innovate. To continuously advance science and ensure everyday access to the healthcare people need today and for generations to come. Creating a world where we spend more time with the people we love. That's what makes us Roche. The Global Operational Excellence department is dedicated to architecting and scaling continuous improvement across our global network. By driving strategic transformation and embedding mature operational frameworks, the team ensures consistency, efficiency, and high-impact performance. This role operates in a dynamic matrix environment, reporting to the Global Head Operational Excellence with a dotted line to the Global Head of Quality. As the Head of Operational Excellence for Global Quality, you will step into a high-impact, execution-focused leadership role designed to build and scale a dedicated Operational Excellence function within the Global Quality unit. You will spearhead the transformation of Global Quality’s operational capabilities by orchestrating and standing up dedicated resources across various chapters and Manufacturing Sites. Your primary, immediate mandate will be to support and accelerate the Quality Unites Us program by executing, scaling, and driving the tangible behavioral shifts and project milestones already defined by the Quality roadmap.

Requirements

Holding an MBA, a Master’s degree in Chemistry, a Master’s degree in Mechanical Engineering, or a related field.
8+ years of progressive experience in Operational Excellence and Manufacturing process improvement, or Management consulting, with a proven track record of delivering large-scale program execution and building Operational Excellence communities.
Advanced, practical mastery of Lean principles, combined with a strong, pragmatic integration of strategic thinking.
Strong track record in combining Lean/OE with digital technologies (such as agentic AI, process automation, and advanced analytics) to transform business processes end-to-end.
Demonstrated excellence in leading matrixed, distributed teams and a proven capability to influence executive stakeholders, align disparate groups, and drive accountability without direct authority.
Familiarity and a proven operational track record within the Quality / GxP domain (Product, Technology, Quality, or adjacent highly-regulated/technical industries) is highly advantageous, paired with exceptional communication, high empathy, and strong relationship-building skills.
Fluency in English is required

Nice To Haves

knowledge of German is highly ideal.

Responsibilities

Lead the rollout of Lean standards, identify measurable productivity and cost-optimization initiatives, and embed the Lean Leadership program to act as a coach and drive proactive certification of Quality Leaders.
Champion and sustain a network-wide training model to develop, certify, and mentor future Lean Practitioners.
Anchor all Operational Excellence activities to target behavioral shifts, design the strategic roadmap to build a core Global Quality operational excellence community, and establish a collaborative hub-and-spoke governance framework to align central strategy with embedded chapter and Site resources.
Translate Quality and business objectives into concrete, measurable operational excellence action plans focused on delivering immediate, tangible performance improvements for defined deliverables.
Diagnose bottlenecks across workflows, deploy Lean and digital methodologies to streamline processes, and scale standardized methodologies, toolkits, and performance KPIs across chapters leveraging existing quality units structures.
Personally lead and facilitate high-priority, cross-functional root-cause analysis initiatives to dismantle complex, systemic operational bottlenecks and ensure robust process confirmation.
Act as a champion for quality units mandated cultural shifts, integrate these into day-to-day routines across all levels (including the Global Quality leadership team members), and provide direct, hands-on field coaching and mentorship for embedded resources and broader leadership.