Head of Networks Operations Canada

Ericsson•Toronto, ON

2d•CA$180,000 - CA$228,900•Onsite

About The Position

This role is a member of the Market Area Americas Networks Leadership team reporting directly to the Head of Networks Americas and is based in Toronto, Ontario. In this role, you will be fully accountable for the fulfillment of all contractual obligations toward your customer(s), including new product introduction, supply, network rollout, network planning and optimization, and customer support. You will collaborate with domain matrixed Service Lines to fulfill customer obligations and drive quality and cost improvements. You will identify and drive opportunities to accelerate the adoption of automation and AI for service delivery. You will collaborate with the customer unit to drive profitable growth through new business and add-on sales, acting as the CFR function in the Ericsson Core 3. You will effectively manage changes to scope within existing contracts, and be a thought leader and challenger for your customer(s) as it relates to the Ericsson Networks Domain. You will deliver superior financial results that meet or exceed business case commitments and lead a team of Customer Operations Managers and/or dedicated Program Directors. You will be a role model for Americas Ignited culture and the Ericsson Five Focus areas, including uncompromising integrity.

Requirements

Exceptional knowledge of the Ericsson Networks Domain and Portfolio
Exceptional knowledge of how customers plan, build, and operate their networks.
Exceptional knowledge of Ericsson Sales Process & Core 3
Exceptional knowledge and ability to deploy automation and AI to improve operational efficiency
Strong financial acumen and broad business skill set with proven ability to drive efficiencies and adherence to team financial metrics
Experience providing Executive-level reporting including budget, risk management and strategic planning
Exceptional ability to tell a story through data with a strong ability to synthesize complex messages
Proven ability to influence the C-suite level and to build relationships across internal and external stakeholders
Ability to frame complex matrix environment as an advantage using data and narratives that resonate with each audience to gain support
Continuous learner with proven ability to quickly learn and apply new technology areas
Willingness and ability to travel locally and/ /or internationally on short notice
Proficiency in the local language
Proven ability to set and execute clear vision for your unit.
Proven ability to develop people.
Proven ability to secure results.
Master of collaborating and leading in a complex matrix to secure objectives.
Role model of uncompromising integrity; upholding ethics and compliance within the decision-making process with the ability to foster a speak-up culture
Driver of innovation; naturally embraces new ideas and seeks out diverse perspectives to create innovative approaches and solutions
Proven track record leading director-level or higher teams and building highly productive relationships with key internal and external stakeholders
Demonstrated ability to lead at the enterprise level, influencing strategy, culture and operations beyond a single business unit
Expert in conflict resolution mediation techniques, elevating only critical unresolved issues to executive leadership
Demonstrated emotional and cultural intelligence; comfort working with diverse value systems, negotiating style and decision-making differences
Bachelor’s degree in engineering
Minimum of 15 years of experience in the telecommunication infrastructure industry with 10 years in the field of Radio Access Networks
Minimum of 7 years in leadership positions
Minimum of 5 years working in customer-facing role and/or experience in delivery, operator, or supplier
Strong personal track record and experience of sales and C-level engagements in Networks domain

Responsibilities

Be fully accountable for the fulfillment of all contractual obligations toward your customer(s). This includes but is not limited to new product introduction, supply, network rollout, network planning and optimization, and customer support
Collaborate with the domain matrixed Service Lines to fulfill customer obligations and to drive quality and cost improvements that enhance shareholder value
Identify and drive opportunities to accelerate the adoption of automation and AI for your service delivery
Collaborate with the customer unit to drive profitable growth through new business and add-on sales; act as the CFR function in the Ericsson Core 3
Effectively manage changes to scope within existing contracts
Be a thought leader and challenger for your customer(s) as it relates to Ericsson Networks Domain
Deliver superior financial results that meet or exceed business case (SDP 3) commitments
Lead a team of Customer Operations Managers and/or dedicated Program Directors for your programs
Be a role model for Americas Ignited culture and the Ericsson Five Focus areas; uncompromising integrity

Benefits

Choice of 3 medical and dental plan options
Core level coverage paid for fully by Ericsson
Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan
50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match)
Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost
Short-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
18 days of accrued vacation
At least 3 personal days
Minimum 10 holidays
1 volunteer day
Sick days
Up to 10 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Wellness account
Recognition programs