Head of Multinational - Canada

AIG•Toronto, ON

23d•Onsite

About The Position

The Head of Multinational, Canada will provide leadership and strategic direction of AIG’s Multinational business across Canada and participate in the Multinational North America Leadership Team, working to expand AIG’s Multinational presence by optimizing alignment, integration, adoption and execution of AIG’s global multinational strategies, business plans, operating model and segmented value proposition(s), in support of profitable growth. This role reports directly to the Head of Multinational, North America.

Requirements

10+ years of insurance experience in positions of increasing authority, including significant experience handling large client relationships and at least 5 years managing a sales and/or service-oriented workforce of varying levels.
Strong and deep multinational knowledge.
Inspiring leader able to attract, engage, retain, and develop a high performing team to meet current and future business needs with ability to clearly articulate a strategic vision and execute the plan.
Knowledge of fronting and multinational business across multiple lines of business in multiple markets, including structuring, credit, reinsurance, financial, legal and regulatory aspects.
Proven successful management of complex, multi-stakeholder team(s) through periods of significant change.
Excellent influencing and communications skills including effective engagement with senior level managers across multiple levels and areas of the company, and externally with key clients and broker partners.
Demonstrated change agent able to identify and implement operational and process improvements.

Responsibilities

Support the Head of Multinational, North America through active participation and contribution to the leadership and direction of AIG’s multinational business.
Work with AIG Canada leadership & stakeholders to foster alignment, integration, & execution of agreed multinational business model(s) and segmented multinational value proposition.
Manage a team of Multinational Client Executives and Multinational Client Coordinators in alignment with AIG’s Global Multinational Business Model, to deliver superior Multinational client service and stakeholder experience.
Drive the multinational vision, value proposition and execution of the multinational strategic plan across the full spectrum of general insurance products in Canada, ensuring expert design and management of global fronting and multinational programs and world class service to our global clients and broker partners.
Partner in driving the execution of the profitable growth of the multinational portfolio including pipeline management and development & execution of specific multinational sales, marketing and communications strategies in conjunction with Product, Distribution and AIG Canada leadership.
Effectively manage and drive the profitable growth and servicing of the AIG Canada produced complex global fronting portfolio in alignment with transforming Target Operation Model (TOM), ensuring adherence to our global fronting underwriting, credit, pricing, reinsurance, and legal practices.
Represent AIG Multinational as a visible and recognized thought and industry leader. Internally, be an expert on fronting and multinational business including program design, structuring, regulation, and the multinational end-to-end process. Externally, develop relationships with key Canada clients and broker partners, and participate at insurance related events including panels, leading workshops, speaking engagements, etc. This includes production of thought leadership articles and white papers.
Lead change in behavior and practice across the Canada Multinational team to manage and support producing office business/service on an end to end (E2E) basis, leveraging all AIG MN/Network capabilities, resources and reports.
Deliver on all KPIs on customer service, profitability, and expense management across the AIG Canada produced multinational portfolio.
Lead the adoption & execution of the multinational business model (including E2E Processes) and promotion of the segmented multinational value proposition(s) both internally across Canada multinational and with clients and broker partners to deliver a globally consistent client experience and contract certainty.
Work with claims to ensure multinational claims are handled in a proactive manner, ensuring claims stands out as a competitive differentiator for AIG.
Create a risk-aware culture of integrity and accountability to ensure full awareness and compliance of AIG policies and procedures, ethical behaviours and practices, and ownership of risks in day-to-day responsibilities.
Foster an environment where employees can grow and maximize their talent including appropriate training, career development, and succession planning. Through regular governance, evaluate staff knowledge, skill gaps, training needs, and career development and deliver plans to address these needs ensuring continuous knowledge improvement and staff advancement.
Support the Multinational transformation agenda and own agreed deliverables for Canada’s Multinational produced business. Collaborate with business leaders and stakeholders to address critical end-to-end business and operating model challenges related to structure, business process, underwriting, service pricing models, and claims.