Multinational Client Service Specialist

AXA • Genoa, NY

1d • Hybrid

About The Position

Within the AXA Group, AXA XL is the P&C and Specialty Risk division, specializing in managing complex industrial risks. We offer insurance coverage and services for medium-sized companies and multinationals, operating in over 200 countries for each of our business lines: Property, Casualty, Financial Lines and Specialty. Within the Operations department of AXA XL Italy, you will join a team that aims to provide a high-quality service for our clients, creating and activating insurance coverage on complex risks. As Multinational Client Service Specialist you will be responsible for the administrative processes of the end-to-end policy lifecycle, providing insurance coverage to clients worldwide. In this role, you will work closely with underwriters, brokers, foreign AXA XL offices and network partners. The position is based in our Milan office, with a minimum requirement to work in the office two days a week.

Requirements

• Previous experience in administrative and/or customer facing roles in complex organizations. Experience in similar roles in other insurance companies is highly considered.
• Fluent Italian and English (B2 - C1 level CEFR)
• Effective relationship management skills with internal clients, vendors and brokers.
• Problem-solving, analytical and decision-making skills combined with work ethics.
• Effective organizational skills, ability to prioritize and respect deadlines.
• Proven experience with Word, Excel, PowerPoint, and Outlook
• Good team player, capable of self-learning and able to work within a team environment.
• Proactive attitude facing challenges
• Ability adapt and respond to a changing environment with flexibility and innovation.

Nice To Haves

• Experience in similar roles in other insurance companies is highly considered.

Responsibilities

• Serve as the primary point of contact for clients, brokers, and other external parties (such as co-insurers, reinsurers, and AXA XL’s global service team and network partners);
• Collaborate closely with underwriters, colleagues from other AXA XL offices, and network partners to ensure the timely and accurate handling of accounts;
• Verify and review prepared policy documents, invoices, and premiums, ensuring that administrative processes related to the complete policy lifecycle are efficiently managed, data are accurate and records up to date within our systems;
• Communicate clearly with clients, brokers, and internal teams about the status of insurance contracts—including issuance, bookings, outstanding premiums, and instructions to network partners;
• Monitor premium flows and related transactions across clients, brokers, co-insurers, and reinsurers to ensure smooth and efficient processes;
• Actively contribute to process improvement initiatives by providing structured feedback and supporting the ongoing development of our workflows and technology tools;

Benefits

• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Competitive compensation and personalized, inclusive benefits that evolve as you do.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed