Head of Market Research | AI-Native Research (Remote US/EU)
About The Position
Maze is launching a Market Research service that blends the scale and speed of our platform with expert led research services, creating an AI-native alternative to traditional market research agencies. As Head of Market Research, you'll be the founding research leader for this new line of business. Reporting to the COO and partnering closely with the Head of GTM, Research Services, you'll define what great market research looks like in an AI-first world. You'll own the research vision, methodologies, service delivery, and quality bar while helping shape the future of research alongside Product, Engineering, and GTM. This is a rare opportunity to build a modern market research organization from the ground up. We're looking for someone with deep methodological expertise, a strong point of view on where the industry is headed, and the curiosity to rethink how AI can fundamentally transform the way research is designed, delivered, and consumed. You'll thrive here if you're equal parts practitioner, builder, and innovator—someone who has spent years earning credibility in market research and is now excited to redefine what the next generation of research can become.
Requirements
- Significant experience leading market research teams, research consulting practices, or insights organizations.
- Deep expertise across qualitative and quantitative methodologies, research design, sampling, analysis, and insight generation.
- Experience building or scaling research organizations, practices, or service offerings.
- Strong executive presence with the ability to advise senior leaders and enterprise customers on research strategy.
- Experience partnering cross-functionally across commercial, product, and operational teams.
Nice To Haves
- Experience building or modernizing a research organization through AI-enabled workflows.
- Experience launching a new research practice, consultancy, or service line.
- Public speaking, publishing, or thought leadership within the market research industry.
- Experience working across both agency and client-side research organizations.
- Experience partnering closely with Product and Engineering teams to build research technology.
Responsibilities
- Define the long-term vision for Maze's Market Research service and establish what best-in-class research looks like in an AI-native world.
- Design and evolve our research methodologies across qualitative, quantitative, and mixed-method studies.
- Partner closely with the Head of GTM to shape service offerings, ensuring our commercial strategy is grounded in exceptional research quality.
- Continuously evaluate emerging AI capabilities and incorporate them into how research is conducted, synthesized, and delivered.
- Build and lead the Market Research organization, establishing the operating model, delivery processes, quality standards, and hiring strategy.
- Recruit, mentor, and develop a high-performing team of researchers as the business scales.
- Create repeatable systems that allow Maze to deliver exceptional research with greater speed, consistency, and efficiency than traditional agencies.
- Establish quality assurance frameworks while balancing methodological rigor with the agility our customers expect.
- Serve as the executive research lead on strategic customer engagements, ensuring every project delivers meaningful business outcomes.
- Guide study design, research approaches, analysis, and executive storytelling for our highest-impact customers.
- Partner with customers to understand complex business problems and translate them into actionable research strategies.
- Continuously improve our delivery model based on customer feedback and market evolution.
- Partner closely with Product and Engineering to influence the roadmap for AI-powered research capabilities.
- Collaborate with Sales, Marketing, and Customer Success to ensure our research expertise is reflected throughout the customer journey.
- Help establish Maze as a trusted authority in the market research industry through customer conversations, industry events, publications, and thought leadership.
- Act as the voice of the researcher internally, ensuring product and commercial decisions remain grounded in customer insight and research excellence.
Benefits
- Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
- Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources
- Life and Disability Insurance, 100% of the team member premium paid
- Flexible time off
- Meaningful equity
- Company retreats, fully paid for by Maze
- New MacBook (laptop), paid for by Maze
- Paid Family leave: 16 weeks for birth or adoptive parents
- $500/month to be used for dependent health insurance coverage
- $1,500 remote work setup fund to ensure you can set up a productive work space
- Flexible work schedule where you manage your own working hours
- Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more
- Virtual social engagements randomly throughout the year
- SWAG
- Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
