Head of Maersk Customs Canada

A.P. Moller - Maersk•Mississauga, ON

47d•$140,000 - $150,000•Hybrid

About The Position

We have a view beyond the ocean: integrating container logistics, connecting, and simplifying our customers' supply chain. We count on our people to make that happen! Join us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success, managing the customer experience and building a successful track in your career. What do we offer? We are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. With significant personal responsibility, you will hone your industry knowledge and build highly valued business skills and communication skills into customer-facing roles – quite possibly at a pace that will surprise you. Energizing and pioneering, this is also an environment that keeps you motivated. You will join a genuinely diverse and talented team that is enthusiastic about focusing on customers, and colleagues. Our opportunity We are seeking an Area Head of Customs Product & Operations, Canada to lead, stabilize, and grow a robust Canada customs brokerage organization of 40+professionals. This role reports to the Area Head of Local Products and is accountable for driving commercial growth while strengthening operational execution, trade and compliance services productivity, and service reliability. The role requires a leader who can balance PNL responsibilities, customer-facing commercial partnership, with hands-on operational excellence, while intentionally shaping a high-performance culture and leading with care.

Requirements

BA in related field strongly preferred
Licensed Customs Broker (required).
10–15+ years of progressive leadership experience in Customs Brokerage and Trade Compliance.
Proven experience leading teams (40+ FTE preferred).
Demonstrated ability to drive commercial growth while maintaining operational control.
Experience shaping high-performance teams with strong employee engagement.
Ability to interface with senior leadership.
Experience operating within customs regulatory complexity and volatility.
Ability to integrate and leverage globally aligned systems and platforms at a regional level.
Travel (domestic) is expected for 20% of time.
You must be authorized to work for any employer in Canada

Responsibilities

Manage the PNL for Maersk Customs
Lead and stabilize CHB operations across the Canada Area.
Drive commercial growth in partnership with sales leadership.
Strengthen customer relationships to improve retention and satisfaction.
Ensure consistent, compliant, and high-quality service delivery.
Improve productivity, cost-to-serve, and operational efficiency.
Lead with care while intentionally building a high-performance culture.
Drive performance management across teams (objective setting, reviews, compensation).
Proactively manage capacity planning and workload distribution.
Oversee service metrics and ensure accountability to KPIs.
Champion operational excellence initiatives and productivity improvements.
Act as the senior point of contact for customs delivery matters