Head of Learning & Development

Fogelman•Memphis, TN

About The Position

Fogelman Properties is seeking a strategic and forward-thinking Head of Learning & Development (L&D) to build, elevate, and oversee our training ecosystem. This role will lead the design, implementation, and continuous improvement of all learning initiatives company-wide—including programs delivered directly by this leader as well as those facilitated by others across the organization. The L&D leader will oversee all Learning Management Systems (LMS), partner with senior leaders to build developmental programs for new and existing managers, establish standardized learning paths for duplicative roles, and create a cohesive mentorship program across our properties. This individual will drive consistency, excellence, and engagement in all training activities while helping shape a culture of continuous learning.

Requirements

Bachelor’s degree in Human Resources, Organizational Development, Education, Business, or related field; Master’s degree preferred.
8+ years of progressive experience in learning & development; experience in property management, hospitality, or multi-site operations strongly preferred.
Proven experience leading company-wide training programs, LMS administration, and leadership development.
Demonstrated success developing learning strategies and role-based learning paths.
Strong facilitation skills with the ability to engage both in-person and virtual audiences.
Excellent project management, communication, and relationship-building skills.
Strategic mindset with the ability to execute at both conceptual and tactical levels.

Responsibilities

Develop and execute a holistic, company-wide learning and development strategy aligned with Fogelman’s business goals.
Provide oversight and quality control for all training programs - both those facilitated by L&D and those delivered within other departments (Operations, Technology, HR, Marketing, Maintenance, etc.).
Lead, manage, and configure all corporate LMS platforms, ensuring seamless adoption, reporting, content governance, and functionality.
Create comprehensive learning plans for all duplicative roles (e.g., leasing consultants, maintenance technicians, property managers, etc.) to ensure consistency across all markets and assets.
Partner with subject-matter experts to design or curate training content that supports both foundational and advanced competencies.
Build scalable, blended learning solutions (live, virtual, on-demand, peer-led, and experiential).
Facilitate the development of training for new-in-role managers, focusing on core leadership skills, operational excellence, coaching, and people management.
Design growth-oriented development programs for middle managers, supporting succession planning and leadership pipeline objectives.
Collaborate with Operations and the HR team to align leadership development with performance expectations and organizational needs.
Create and manage a formal mentorship program across properties, pairing team members to foster growth, knowledge sharing, and internal career progression.
Monitor program effectiveness through tracking, feedback loops, and measurable outcomes.
Work closely with Operations, HR, Property Teams, and Senior Leadership to identify training needs and build standardized processes across business areas.
Ensure consistency in onboarding, role transitions, compliance training, and skills development.
Support change management efforts by ensuring the delivery of training aligned with new initiatives, systems, or organizational transformations.
Establish KPIs and feedback systems to evaluate training effectiveness and ensure ROI on learning initiatives.
Use data to inform improvements, content enhancements, and future development priorities.
Stay current with industry trends and best practices in L&D, multifamily real estate, adult learning, and LMS technologies.