DIrector of Learning & Development

GO RENTALS•Newport Beach, CA

3d•$125,000 - $150,000•Onsite

About The Position

Build the engine that turns great hires into legendary, five-star talent — across 33 states and nearly 1,000 teammates. This isn't a “run the LMS” job. It's a build-it-from-the-ground-up opportunity to shape how an entire luxury brand learns, grows, and delivers. At Go Rentals, every interaction is a white-glove moment — and behind every flawless guest experience is a team that was trained to deliver it. As our Director of Learning & Development, you'll own the full employee journey, from a Carcierge's very first day to a Regional Director's next big promotion. You'll design certification programs, lead change in the field, and make professional growth our most powerful retention tool. If you love turning business strategy into learning that sticks, this is your stage.

Requirements

Authorized to work in the U.S.; valid driver's license; current auto insurance or proof of insurability.
7–10+ years in training, L&D, or people development
Bachelor's in HR, Organizational Development, Business, or Education
Expertise in instructional design, in-person & LMS
Experience building performance-tied certification programs
Strong grounding in adult learning principles
Track record driving engagement & retention through development
Field & organizational change management experience
Skill in training needs & job-task analysis
Multi-state compliance training design & tracking
Guest-experience training, luxury or hospitality a big plus
eLearning tools: Articulate 360, Rise, Captivate
Familiarity with AI & emerging learning technologies

Nice To Haves

Advanced degree or L&D / instructional design certifications
Change management methodology (Prosci, ADKAR)
Kirkpatrick evaluation & training ROI

Responsibilities

Design and execute an enterprise-wide L&D vision that links every program to business goals, operational excellence, and career growth.
Build role-based learning pathways and certifications tied to core job duties — from Carcierge through VP — and keep them sharp as roles evolve.
Lead the learning side of operational change, equipping field teams across all locations to adopt new systems and processes fast and confidently.
Craft guest-experience training that upholds our luxury, five-star standards and keeps brand behaviors front and center.
Use Kirkpatrick-style evaluation to prove impact — tracking time-to-productivity, retention, promotions, and real business results.
Bring microlearning, mobile-first content, and AI-enabled tools to a distributed workforce that's always on the move.
Design Day 1 Orientation, brand immersion & systems access
Design Week 1 Role fundamentals & service standards
Design Month 1 Skill reinforcement & early coaching
Design 90 Days Proficiency validation & certification
Design Year 1 Advanced skills & leadership readiness
Design Annual Recertification & continued growth