Head of IT
About The Position
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. As the Head of IT at Baseten, you will build, scale, and secure our internal technology function to support our rapid growth. Reporting to our Chief Information Security Officer, you will lead and mentor a team of 5+ IT engineers, leading the charge to transition Baseten from startup-era IT to a highly automated, enterprise-ready IT organization. You will take full ownership of corporate IT infrastructure, Helpdesk operations, corporate identity management, device lifecycles, and vendor procurement. As we scale to support the world’s most dynamic AI companies, you will ensure our internal systems scale seamlessly with our headcount, providing a secure, frictionless, and world-class technology experience for all Baseten employees.
Requirements
- 5+ years of overall IT leadership experience, ideally accompanied by 2+ years of experience as a Head of IT or IT Director at an internet company, scaling developer-focused SaaS or AI infrastructure startups through rapid growth (e.g., 100 to 500+ employees).
- Deep, hands-on expertise with Zero Trust Network Access (ZTNA), IAM/SSO (Okta, Google Workspace), MDM (Kandji, Jamf), and HRIS integrations (Rippling).
- A proven track record of successful vendor negotiations, complex hardware logistics, software license consolidation, and strict IT budget ownership.
- Proactive and forward-thinking approach to leveraging modern AI tooling and automation to eliminate operational friction, rather than relying on manual headcount expansion.
- Demonstrated ability to build enterprise-ready processes from the ground up, establish performance metrics, and drive continuous improvement in a fast-paced environment.
Responsibilities
- Manage, mentor, and grow a team of IT engineers, fostering a high-performance culture focused on technical excellence and end-user satisfaction.
- Build a fast-response support function by establishing clear response SLAs, tracking employee satisfaction metrics, and formalizing on-call and incident response processes.
- Architect and implement automated employee onboarding, offboarding, and role-based access changes through deep integrations across HRIS, MDM, and IAM systems.
- Establish comprehensive SaaS management processes to eliminate shadow IT, automate access workflows, optimize vendor spend per employee, and build visibility into corporate tools and budgets.
- Spearhead the deployment of internal AI tools and automated IT agents—powered by Baseten models—to resolve routine tickets, maintain knowledge bases, and significantly boost internal productivity.
- Manage hardware logistics, global device lifecycles, software license consolidation, and the overarching corporate IT budget.
Benefits
- Competitive compensation, including meaningful equity.
- 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
