Head of IT

Zyte

1d • Remote

About The Position

Zyte is looking for a Head of IT to lead our internal technology function into the AI era. This is emphatically not a helpdesk-manager role: at Zyte, internal IT is an engineering and enablement discipline. You will own the systems the whole company runs on: our business applications, the integrations and automation that connect them, our identity and security backbone, and, front and center, the internal AI tooling that is changing how every Zytan works. You will lead two teams: IT Support, which keeps a globally distributed, remote-first workforce productive with a person-first service philosophy, and IT Tooling & Automation, an engineering pod that builds the integrations, internal services, and AI-driven workflows behind the scenes. You are a player-coach: comfortable setting a multi-year internal-platform strategy in the morning and reviewing an automation script or an AI workflow design in the afternoon. AI is the heart of this role. Zyte builds AI-powered products, and we run our company the same way: AI coding assistants across engineering, AI workflows in operations, and a growing internal AI platform. You will own this landscape end to end - selecting and administering the tools, governing seats, usage and cost, hardening the guardrails, and partnering with our AI Enablement function so that adoption translates into real productivity, not shelfware. If a task at Zyte is manual, we want it automated; if it is automated, we want to know whether an agent should be doing it.

Requirements

• 10+ years in IT engineering, business systems engineering or internal platform engineering at SaaS/tech companies, including 3+ years leading a team that owned internal business systems and automation.
• A hands-on engineering background you have kept alive: you can still read, review and (when needed) write automation code in Python or a comparable language, and you are fluent with APIs, webhooks, OAuth flows and integration frameworks.
• Proven ownership of a modern SaaS business application landscape (e.g. Salesforce or HubSpot, billing/finance systems, HR platforms, Google Workspace, Slack, Atlassian, GitHub, Notion) including cross-system integration and data synchronization at company scale.
• Demonstrated delivery of AI tooling into an organisation: LLM-based assistants, knowledge retrieval, AI-assisted support or agentic workflow automation - including the unglamorous parts (account administration, seat and usage governance, cost control, guardrails).
• Deep identity and security experience: SSO/SAML/SCIM, identity lifecycle automation, MDM (e.g. JumpCloud), Zero Trust access models.
• Experience supporting or passing security and compliance audits (ISO 27001, SOC2, GDPR).
• Vendor and budget management experience: selection, negotiation, consolidation and license management across a substantial SaaS portfolio.
• Experience serving a remote-first, globally distributed workforce with a person-first service philosophy.
• Excellent communication in English, across technical and non-technical audiences up to executive level.

Nice To Haves

• Experience with agentic platforms and protocols (e.g. MCP), the Claude / Gemini Enterprise / OpenAI / Copilot ecosystems, or building internal agents on LLM APIs.
• FinOps-style governance of AI and cloud spend (usage analytics, per-seat economics, chargeback or showback).
• An SRE mindset applied to internal IT: SLIs/SLOs on the 'uptime' of the employee experience.
• Experience consolidating tool landscapes after growth or M&A.

Responsibilities

• Lead the IT organisation
• Own strategy, roadmap, budget and vendor landscape for all of internal IT: support, business applications, integrations, automation, and internal AI tooling.
• Lead, grow and develop the IT Support and IT Tooling & Automation teams; be the escalation point and the standard-setter for both.
• Run IT as a product for employees: measure the experience (SLIs/SLOs on the things that matter to Zytans), publish what you ship, and prioritise by business leverage.
• Own the business application landscape
• Administer, integrate and continuously rationalise our business-critical SaaS systems: CRM and marketing (Salesforce, HubSpot), finance and billing, HR platforms, support platforms, and collaboration and engineering tools (Google Workspace, Slack, Atlassian, GitHub, Notion).
• Design reliable, API-driven workflows and data synchronization across platforms - one coherent, automated architecture instead of a pile of disconnected tools.
• Own vendor selection, consolidation, licensing and renewals with a clear cost-versus-value view.
• Automate everything worth automating
• Champion a code-first automation culture: scripts, internal services, event-driven pipelines (APIs and webhooks), internal CLI tools and ChatOps - not just SaaS configuration.
• Build and evolve the internal 'IT Golden Path': automated onboarding and offboarding, identity and access provisioning, and self-service for the common 80% of IT requests.
• Set the technical bar for the IT Tooling & Automation pod and review its designs; contribute hands-on where it moves the needle.
• Lead internal AI tooling and adoption
• Own the company's internal AI tool portfolio (AI coding assistants such as Claude Code and Copilot, chat and agent platforms, AI features inside our SaaS estate): evaluation, procurement, account and seat administration, usage and cost governance, and lifecycle.
• Ship AI into internal workflows: AI-powered support assistants, LLM-driven knowledge retrieval across internal documentation, automated ticket triage and resolution, and agentic automation of operational processes.
• Partner closely with the AI Enablement function and the AI champions network: IT provides the tools, access, guardrails and administration; enablement embeds them into each team's daily work.
• Define the sensible-use guardrails together with Security and Legal (data handling, model and vendor policies) so teams can move fast safely.
• Measure adoption and return: usage and cost analytics per tool and team, and a clear view of where AI actually saves time or removes work.
• Run IT service management, security and compliance
• Deliver superior, person-first IT support to a global, remote workforce, with root-cause analysis rather than symptom-fixing.
• Own the employee identity and device backbone: SSO/SAML/SCIM provisioning, identity lifecycle automation, MDM (JumpCloud), password management and access audits under Zero Trust principles.
• Partner with Information Security to keep us continuously compliant (ISO 27001) and audit-ready, embedding compliance into automated processes instead of manual checklists.

Benefits

• Become part of a self-motivated, progressive, multicultural team.
• Have total flexibility: we are 100% remote, work from where you are most productive.
• Join an innovation culture: we encourage 'hacking' internal processes - if a task is manual, we want you to automate it.
• Work with a modern tool and AI stack, with the freedom and budget to shape it.
• Shape a strategic area of the business with high visibility and real impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed