Head of IT

Redo • Salt Lake City, UT

1d • Onsite

About The Position

Redo is seeking a Head of IT to take over and scale the existing IT organization. This role involves managing a team, a technology stack, and supporting a company of over 300 employees. The current infrastructure includes a Mac and Windows fleet, a headquarters in Draper, a warehouse in Salt Lake City, and Okta as the identity backbone. Future plans include expanding to new warehouse sites, requiring an IT organization capable of establishing and supporting new locations remotely. This position reports to the Head of Security, collaborates closely with the Security team, and has full ownership of the IT department, including strategy, budget, and team development. The role requires hands-on involvement, including managing the Okta admin console, and is not suitable for those seeking to merely manage a queue or operate solely from presentations.

Requirements

• 6+ years in IT with 2+ leading a team, including hiring and performance management
• Scaled IT through real headcount growth at a fast-moving company — not steady-state administration
• Deep hands-on depth in Okta (or equivalent IdP), Google Workspace admin, and MDM at fleet scale across Mac and Windows
• Has led or directly executed a SOC 2 (Type 2 preferred) audit cycle or comparable compliance framework, including access reviews and evidence ownership
• Has led technical incident response for an identity or account-compromise event, not just filed a ticket to someone else who did
• Has negotiated vendor contracts directly — SaaS pricing, hardware/circuit SOWs, or both — including holding a vendor to a signed agreement
• Has designed and run enterprise wired and wireless networks — VLANs, 802.1X, AP layout and coverage, switching, and diagnosing the problem rather than escalating it to the vendor
• Has stood up a physical site end to end and supported it remotely afterward
• Has owned an IT budget and can defend spend per employee to a CFO
• Still technical enough to fix it yourself when that is faster than assigning it

Nice To Haves

• Warehouse, distribution, or manufacturing IT experience
• Zero-trust and passwordless rollouts (Tailscale, 1Password)
• Builds AI into the team's workflow to compress support time and diagnosis

Responsibilities

• Own IT strategy, budget, and headcount, and report on it in business terms: cost per employee, time to onboard, network uptime, time to resolution
• Own identity and access end to end — Okta as system of record, SSO/SCIM everywhere it is supported, RBAC, automated joiner-mover-leaver, recurring access reviews
• Own the fleet: MDM baselines, encryption, patch SLAs, zero-touch enrollment across Mac and Windows, plus procurement, asset tracking, and retrieval
• Own the network: wired and wireless architecture, capacity, monitoring, ISP relationships, and the uptime number that comes with it
• Build the new-site playbook and run it: network, wifi, AV, cabling, vendors, and remote-first support for locations with no dedicated IT staff
• Own IT's half of the security and compliance program end to end: drive SOC 2 Type 2 control ownership and evidence collection, lead structured access review cycles against audit scope, and support additional frameworks (e.g., ISO 27001) as the company's compliance posture expands
• Own IT's role in security incident response — lead technical eradication and containment for identity and account-compromise incidents (session revocation, credential resets, mail/log forensics), in partnership with Security on root cause and reporting
• Negotiate and manage vendor relationships end to end: SaaS contract pricing and renewals, ISP/circuit and hardware vendor SOWs for site buildouts, and dispute resolution when vendors deviate from signed terms
• Treat warehouse IT as a first-class environment — scanners, label printers, shared workstations, uptime expectations set by operations
• Own the SaaS portfolio and execute IT's half of the security and compliance program alongside Security
• Automate aggressively with AI, with the explicit goal of growing IT headcount slower than company headcount

Benefits

• Opportunity to work with a dynamic and innovative team in the fast-growing e-commerce industry.
• Opportunities for career growth and advancement.
• On-site gym with showers, pickleball, and basketball.
• Flexible PTO & company holidays.
• Redo perks, monthly allowance to make purchases from ecommerce stores to support both existing and potential customers.
• Company HSA contributions.
• Weekly lunches & fully stocked break room.
• $100 monthly babysitting perk reimbursement.
• Office is minutes from biking and running trails

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed