Head of IT Operations

Keller Executive Search • Portland, OR

17h

About The Position

Keller Executive Search is hiring a Head of IT Operations to own end-user IT, service management, and operational run for the firm. This is an internal role. The function owns everything downstream of the platforms the Head of Application Management runs — endpoints, helpdesk, access, IT asset management, incident response. You'll report to the VP of Engineering and lead a team of [4–6]. The role exists because IT has outgrown a tier-1 helpdesk model and needs an operator who can build an ITIL-ish practice without making it heavy.

Requirements

• Proven experience (7+ years) in IT operations management with a strong leadership background.
• Demonstrated ability to manage teams, projects, and vendor partnerships successfully.
• Exceptional problem-solving and analytical skills.
• Strong communication and interpersonal abilities to engage with diverse stakeholders.
• Experience in a fast-paced professional services environment preferred.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Passion for technology and a drive to continuously improve operational excellence.

Nice To Haves

• Advanced certifications are a plus.

Responsibilities

• Own end-user IT, service management, and operational run for the firm.
• Own endpoints, helpdesk, access, IT asset management, and incident response.
• Lead a team of 4-6 individuals.
• Build an ITIL-ish practice without making it heavy.

Benefits

• Competitive compensation: $119000 - $288000 USD
• Opportunities for professional growth and leadership development.
• Company culture: Flat management structure with direct access to decision‑makers; open communication environment.
• Full medical coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees