Head of Inside Sales

RSA LLC • Woodinville, WA

12d • $75,000 - $175,000 • Onsite

About The Position

This position will oversee and lead our inside sales team. This role is critical in driving success across our customer-facing teams that drive customer success and repeat business. The ideal candidate will have a deep understanding of lead generation and converting leads to wins, be adept at building cross-functional relationships, and be committed to delivering exceptional customer experiences.

Requirements

• Experience in managing sales teams with a proven track record of top and bottom-line growth
• Able to hold self and team accountable to business results including revenue, positive customer interaction, data reporting and documentation
• Ability to motivate a team of individuals through interactions and a culture of positivity and success
• Proven experience in fostering strong internal relationships to develop a team of highly motivated, driven contributors with a customer-first mentality acting with charisma, humility and integrity
• Excellent verbal and written communication skills. Ability to explain information clearly to internal and external stakeholders
• Strong collaboration skills, with experience working across teams, such as production, sales, and service teams, to ensure smooth integration across all business functions and teams
• Ability to manage multiple priorities, people and functions effectively in a fast-paced environment

Nice To Haves

• Bachelor’s degree in business, Marketing, or a related field
• 5+ years of experience in sales, customer success, or a related field, with demonstrated experience in leading and scaling teams
• Experience with Salesforce
• Familiarity with healthcare equipment or service-based environments is a plus, but not required

Responsibilities

• Develop and implement strategies to be used across the inside sales to generate new customer leads and convert them into sales
• Oversee the efforts of Inside Sales teams to ensure they act as trusted advisors throughout customer journey
• Establish and achieve customer growth goals for individuals, monitoring team performance and identifying opportunities to offer additional services and solutions that meet customer needs
• Continuously analyze customer interactions and service delivery metrics to improve customer satisfaction and drive sales growth
• Lead coordination efforts between sales, customer success, production, operations and logistics teams to ensure timely and efficient service delivery
• Ensure accurate and timely documentation of customer interactions, service requests, and transactions within Salesforce
• Drive improvements in processes and tools to streamline customer interactions and enhance team productivity
• Establish and report on KPIs to indicate overall business area performance and opportunities for improvement
• Work with individual team members to understand current expertise and development goals

What This Job Offers

• Job Type: Full-time
• Career Level: Senior