(Fluent Ukrainian & English) Head of Innovation (Global)
About The Position
SupportYourApp is an international Intelligent Support-as-a-Service company with 15 years of experience providing business process outsourcing services globally. We are looking for a Head of Innovation to lead and accelerate our AI transformation journey. This role requires a strategic and hands-on approach to turn ideas into revenue-generating solutions, combining a founder's mindset with strong commercial ownership. You will drive execution, test ideas through pilots, and build scalable AI-powered services, working cross-functionally with Sales, Product, and Delivery to ensure innovation impacts business growth.
Requirements
- Upper-Intermediate (B2) or higher English level.
- Proven experience in a senior leadership role (Head or Lead level background).
- Strong commercial mindset with deep understanding of margins and revenue impact.
- Solid understanding of AI, LLMs, and automation workflows.
- Experience aligning cross-functional teams.
- Hands-on approach: testing ideas through pilots and structured validation.
- Data-driven decision-making with focus on measurable outcomes.
- High ownership mentality and accountability.
- Strong organizational and structured thinking skills.
Nice To Haves
- Experience in BPO, CX, or service-based companies.
- Experience launching AI-driven products or automation solutions in production.
- Familiarity with pricing models for SaaS or AI-enabled services.
Responsibilities
- Take ownership of the existing AI transformation strategy and drive its execution at pace.
- Identify gaps, dependencies, and bottlenecks, resolving them proactively.
- Continuously refine strategy based on market feedback, client needs, and real-world learnings.
- Contribute to building AI-powered service offerings beyond headcount-based models.
- Prototype, test, and scale solutions from proof-of-concept to client deployment.
- Define reusable AI components (knowledge bases, copilots, QA automation, intelligent routing).
- Own revenue targets for innovation-driven offerings.
- Partner with Sales and Business Growth teams to position AI solutions in client conversations.
- Develop pricing and packaging strategies for hybrid AI + human service models.
- Build repeatable frameworks for evaluating, piloting, and scaling new solutions.
- Establish workflows, governance, and reporting for the innovation function.
- Define and track success metrics (e.g., speed to pilot, adoption, cost efficiency, revenue impact).
- Drive implementation of AI agents into internal workflows.
- Partner with internal teams to identify automation opportunities that improve efficiency and margins.
Benefits
- Providing services during business hours
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
