(Fluent Ukrainian & English) Senior AI Innovation Engineer (remotely)
SupportYourApp
•Remote
About The Position
SupportYourApp is seeking a Senior AI Innovation Engineer to lead and accelerate its AI transformation. This is a strategic, hands-on role focused on turning AI ideas into revenue-generating solutions. The engineer will combine a founder's mindset with commercial ownership, driving execution, testing ideas through pilots, and building scalable AI-powered services. The role involves cross-functional collaboration with Sales, Product, and Delivery to ensure AI innovation directly impacts business growth.
Requirements
- Upper-Intermediate (B2) or higher English level.
- Proven experience in a senior leadership role (Head or Lead level background).
- Strong commercial mindset with deep understanding of margins and revenue impact.
- Solid understanding of AI, LLMs, and automation workflows.
- Experience aligning cross-functional teams.
- Hands-on approach: testing ideas through pilots and structured validation.
- Data-driven decision-making with focus on measurable outcomes.
- High ownership mentality and accountability.
- Strong organizational and structured thinking skills.
Nice To Haves
- Experience in BPO, CX, or service-based companies.
- Experience launching AI-driven products or automation solutions in production.
- Familiarity with pricing models for SaaS or AI-enabled services.
Responsibilities
- Take ownership of the existing AI transformation strategy and drive its execution at pace.
- Identify gaps, dependencies, and bottlenecks, resolving them proactively.
- Continuously refine strategy based on market feedback, client needs, and real-world learnings.
- Contribute to building AI-powered service offerings beyond headcount-based models.
- Prototype, test, and scale solutions from proof-of-concept to client deployment.
- Define reusable AI components (knowledge bases, copilots, QA automation, intelligent routing).
- Own revenue targets for innovation-driven offerings.
- Partner with Sales and Business Growth teams to position AI solutions in client conversations.
- Develop pricing and packaging strategies for hybrid AI + human service models.
- Build repeatable frameworks for evaluating, piloting, and scaling new solutions.
- Establish workflows, governance, and reporting for the innovation function.
- Define and track success metrics (e.g., speed to pilot, adoption, cost efficiency, revenue impact).
- Drive implementation of AI agents into internal workflows.
- Partner with internal teams to identify automation opportunities that improve efficiency and margins.
Benefits
- Providing services during business hours.
- Opportunity to cooperate fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Balance between project workload and personal time.
- Internal health policy.
- Responsive leadership interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
