Head of HR

Mplus Group

8h • Remote

About The Position

The Head of HR delivers compliant, high-quality, and effective HR services by executing Mplus regional and group HR strategies. The role leads the local HR team and oversees HR operations in Poland and Slovakia, partnering with management to support business performance, employee experience, and organizational stability.

The position implements HR strategies through local initiatives; partners with the GCEE HR Director and local leadership on workforce planning, organizational effectiveness, and business decisions; and aligns HR priorities with business objectives. It oversees HR operations, employee records, HR systems, data accuracy, payroll inputs, standardized processes, employee documentation, and onboarding.

The Head of HR ensures compliance with labor legislation, internal policies, and regulatory requirements; manages employee relations matters; and coordinates with Legal and Compliance on labor inspections, audits, and employee exits. The role also leads workforce planning and recruitment, supports performance and compensation programs, employee development, engagement, culture, and employee experience, and leads the local HR team while monitoring metrics, headcount, recruitment performance, and budgets.

Requirements

• At least 2 years of progressive HR experience, including leadership responsibilities in a local or country-level HR role.
• Previous experience as a Head of HR, HR Manager, Senior HR Business Partner, or in a similar local HR leadership position.
• Strong understanding of local labor market dynamics, employment legislation, and workforce challenges within the BPO and contact center industry.
• Fluency in English, both written and spoken.
• Willingness to travel as required by business needs.

Nice To Haves

• A bachelor's degree in Human Resources, Business Administration, Law, or a related field is preferred.
• Relevant HR certifications are considered an advantage.

Responsibilities

• Implement regional and group HR strategies through local initiatives.
• Partner with the GCEE HR Director and local leadership on workforce planning, organizational effectiveness, and business decisions.
• Align HR priorities with business objectives and support organizational change.
• Oversee HR operations, employee records, HR systems, and data accuracy.
• Maintain accurate payroll inputs in collaboration with Finance and payroll teams.
• Maintain standardized HR processes and compliant employee documentation and onboarding.
• Ensure compliance with labor legislation, internal policies, and regulatory requirements.
• Manage employee relations matters, including disciplinary procedures, grievances, and terminations.
• Coordinate with Legal and Compliance teams and oversee labor inspections, audits, and employee exit processes.
• Lead workforce planning in line with business needs and approved headcount.
• Oversee recruitment strategy, performance, costs, and delivery.
• Manage end-to-end recruitment where no dedicated Head of Hiring exists, and support onboarding, employer branding, and inclusive hiring.
• Oversee performance evaluations and feedback processes.
• Support compensation, benefits, and employee recognition initiatives.
• Coordinate learning and development and support career growth, internal mobility, and capability building.
• Promote company values, ethical standards, and the Code of Conduct.
• Lead engagement initiatives to improve employee satisfaction, retention, and performance.
• Foster an inclusive workplace and support internal communication, change initiatives, and a coaching-oriented culture.
• Lead and develop the local HR team, including performance management and capacity planning.
• Monitor HR metrics, headcount, recruitment performance, and budgets.
• Drive process improvements and collaborate with the GCEE HR Director and other functions.

Benefits

• Remote work opportunities, offering flexibility in how and where you work.
• Opportunity to lead and shape HR initiatives in an international business environment.
• Collaboration with regional HR leadership and cross-functional teams.
• Opportunities for professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager