Head of Global Internal Communications

Docusign • San Francisco, CA

2d • Hybrid

About The Position

As the Head of Global Internal Communications, you'll architect and lead the global internal communications practice at Docusign. Docusign is at a pivotal moment - evolving from the #1 e-signature leader to the Intelligent Agreement Management company. This transformation requires reimagining how we engage our 7,000+ global employees. As the Head of Global Internal Communications, you'll spearhead the end-to-end strategic narrative and programming that brings this strategy to life, ensuring every employee understands their role in our next chapter. In this role, you'll lead a team of 3 internal communicators to drive a best-in-class global internal communications function to support Docusign's employees, generate excitement and drive strategic alignment for Docusign's next chapter as the Intelligent Agreement Management company. You'll serve as a trusted advisor to our executive team and work closely with business partners to determine business goals and derive company-wide communications goals, strategy and tactics. You'll leverage AI tools and industry best practices to build scalable, high-impact solutions that curate the flow of information to the Docusign global employee base. You'll also manage the team responsible for supporting org-level communications for our Chief Revenue Officer and go-to-market teams.

Requirements

• 15+ years of communications experience, including 8+ years communications leading internal communications
• Experience with industry best practices and driving internal communications strategy to measurable results
• Experience leading through company transformations, matrixed environments and employee sentiment in an evolving tech landscape
• Experience leading high performing teams and mentoring talent at every level
• BS/BA degree or equivalent
• Strong ability to advocate and influence at any level: from executives to peers to working teams
• Strong copywriting and editing skills, with the ability to articulate complex issues in a clear and concise manner
• Deep understanding of the best practices, programs and communications initiatives that successfully motivate and connect employees to business objectives
• High emotional intelligence and excellent executive management instincts
• A sense of humor
• Excellent written and verbal communication skills with proven ability to draft narratives and messaging that drive employee engagement and clarity
• Flexibility and a bias to action
• An excitement to dig into the work personally this is a lean and nimble team

Nice To Haves

• Experience at public and/or global companies
• Experience leading global teams in technology or enterprise settings
• Excellent cross-functional leadership experience; proven experience thriving in a matrixed environment

Responsibilities

• Create internal communications programs and strategies, then execute on plans for the global Docusign employee base
• Manage regular internal communications channels and events including company town halls, announcement Slack channels and more
• Curate and streamline communications to the global Docusign employee base to maximize impact and minimize "noise," including through the development of new strategic channels and programs
• Provide strategic counsel for Docusign executives to ensure our employees have the information they need to execute on our business goals
• Be an expert in leveraging internal communications tactics to foster community, drive engagement, and help business units achieve business goals
• Create communications plans and strategies that support business goals, while balancing the day-to-day demands of leading a highly sought out cross-company function
• Work cross-functionally with key stakeholders, including Corporate Communications team peers, to execute proactive and reactive internal communications programs that strengthen Docusign's community and help our employees do their best work
• Devise necessary communications narratives, campaigns, and materials

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
• Bonus: Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior