Head of Global Internal Communications

Docusign • San Francisco, CA

2d • Hybrid

About The Position

As the Head of Global Internal Communications, you'll architect and lead the global internal communications practice at Docusign. Docusign is at a pivotal moment - evolving from the #1 e-signature leader to the Intelligent Agreement Management company. This transformation requires reimagining how we engage our 7,000+ global employees. As the Head of Global Internal Communications, you'll spearhead the end-to-end strategic narrative and programming that brings this strategy to life, ensuring every employee understands their role in our next chapter. In this role, you'll lead a team of 3 internal communicators to drive a best-in-class global internal communications function to support Docusign's employees, generate excitement and drive strategic alignment for Docusign's next chapter as the Intelligent Agreement Management company. You'll serve as a trusted advisor to our executive team and work closely with business partners to determine business goals and derive company-wide communications goals, strategy and tactics. You'll leverage AI tools and industry best practices to build scalable, high-impact solutions that curate the flow of information to the Docusign global employee base. You'll also manage the team responsible for supporting org-level communications for our Chief Revenue Officer and go-to-market teams. A bit about who you are: We are looking for a communications professional who loves to dig into all aspects of the work. You'll need to be able to seek out information to support business goals, distill what you've found, create communications strategies, draft narratives and plans, and then execute. To succeed, you'll be proactive, organized, and able to thrive in a matrixed environment. You are creative, have top-notch writing skills, but you love a good edit. You enjoy the challenge a tight deadline brings and have the composure and scrappiness to meet it. You love to get into the weeds and help employees learn and thrive. You are flexible in the face of change. You get joy from growing an enterprise that helps businesses and people be successful. You bring top-tier emotional intelligence and a sense of humor to all you do. This position is an individual contributor role reporting to the Sr. Director, Corporate Communications.

Requirements

• 15+ years of communications experience, including 8+ years communications leading internal communications
• Experience with industry best practices and driving internal communications strategy to measurable results
• Experience leading through company transformations, matrixed environments and employee sentiment in an evolving tech landscape
• Experience leading high performing teams and mentoring talent at every level
• BS/BA degree or equivalent

Nice To Haves

• Experience at public and/or global companies
• Experience leading global teams in technology or enterprise settings
• Excellent cross-functional leadership experience; proven experience thriving in a matrixed environment
• Strong ability to advocate and influence at any level: from executives to peers to working teams
• Strong copywriting and editing skills, with the ability to articulate complex issues in a clear and concise manner
• Deep understanding of the best practices, programs and communications initiatives that successfully motivate and connect employees to business objectives
• High emotional intelligence and excellent executive management instincts
• A sense of humor
• Excellent written and verbal communication skills with proven ability to draft narratives and messaging that drive employee engagement and clarity
• Flexibility and a bias to action
• An excitement to dig into the work personally this is a lean and nimble team

Responsibilities

• Create internal communications programs and strategies, then execute on plans for the global Docusign employee base
• Manage regular internal communications channels and events including company town halls, announcement Slack channels and more
• Curate and streamline communications to the global Docusign employee base to maximize impact and minimize "noise," including through the development of new strategic channels and programs
• Provide strategic counsel for Docusign executives to ensure our employees have the information they need to execute on our business goals
• Be an expert in leveraging internal communications tactics to foster community, drive engagement, and help business units achieve business goals
• Create communications plans and strategies that support business goals, while balancing the day-to-day demands of leading a highly sought out cross-company function
• Work cross-functionally with key stakeholders, including Corporate Communications team peers, to execute proactive and reactive internal communications programs that strengthen Docusign's community and help our employees do their best work
• Devise necessary communications narratives, campaigns, and materials

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree