Head of Fraud Prevention and Governance
About The Position
At Citizens, we're more than a bank and here you'll experience new things, create new opportunities, think beyond your role and make an impact! The Head of Fraud Prevention and Governance is responsible for defining, governing, and continuously improving the enterprise fraud control environment. This role ensures that fraud policies, standards, and operational practices are effective, compliant, and consistently executed across lines of business while enabling scalable prevention strategies and strong customer outcomes. The role will provide expertise and framework for implementing AI capabilities including partnership in the development of detailed standard operating procedures. The role consults across Fraud and Claims and the Enterprise on fraud risks and prevention recommendations. This leader partners closely with Fraud Operations, Fraud Strategy, Product and Channel Leaders, Risk Management, Compliance, Technology, and Legal to translate regulatory and risk expectations into practical, operationally sound fraud prevention procedures and governance frameworks. The role plays a critical part in strengthening the first line of defense, preventing fraud, improving control maturity, and supporting regulatory readiness in a complex, evolving fraud landscape. Strong collaboration skills and an advanced fraud typology expertise is required for the role. Most Importantly, as part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!
Requirements
- 5+ Years Fraud Prevention in Financial Services or other industries
- Associates or Bachelor's Degree
- Strong collaboration skills
- Advanced fraud typology expertise
Nice To Haves
- 7+ Years Fraud Prevention in Financial Services
- Bachelor's Degree
Responsibilities
- Assessing fraud risk across the banks' products and services, ensuring appropriate fraud prevention controls are embedded in business changes and initiatives
- Strong leadership skills, has demonstrated an ability to meet or exceed performance indicators
- Strong process skills, knows how to influence a streamlined, well-governed process that will reliably execute consistent outcomes.
- Applies in-depth understanding of the business dynamics of own department/district integrates within the division.
- Influences others internally and externally, including senior division leaders, vendors or regulators.
- Identifies and resolves complex fraud-related multi-dimensional business problems
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
