Head of Fraud Operations

Collaborative Solutions • Santa Ana, CA

3d • Remote

About The Position

The Head of Fraud Operations runs the operational engine of fraud prevention across Collectors’ Marketplace, Power Packs, and emerging Financial Services lending business. This senior leader owns real-time and manual-review decisioning, fraud investigations, and AML alert operations; tunes rules and partners with Data Science on models; and builds the team, tooling, SLAs, and metrics that hold fraud losses down without imposing undue customer friction. The role manages a team, reports to the Head of Risk & Compliance, and works closely with Disputes Operations on fraud-related chargebacks and with Trust & Safety on enforcement.

Requirements

• 7+ years in fraud operations or fraud investigations, including leadership of analysts or teams.
• Hands-on experience with fraud-detection systems (rules engines, ML-based decisioning), case management, and manual review at scale.
• Strong command of fraud typologies in payments and marketplace settings — account takeover, payment fraud, and seller fraud in particular.
• Working knowledge of AML / KYC operations and the SAR process.
• Data fluency: able to analyze fraud trends and translate them into rule and threshold changes; comfortable with SQL and dashboards.
• Candidates must be authorized to work in the United States.

Nice To Haves

• High-volume, high-AOV consumer marketplace or fintech / lending fraud experience.
• Certifications such as CFE (fraud) or CAMS (AML).
• Experience standing up or materially scaling a fraud-operations function.
• Familiarity with collectibles / authenticity fraud or abuse of chance-based products.

Responsibilities

• Day-to-day operations. Own real-time decisioning, manual-review queues, and case management across Marketplace, Power Packs, and lending.
• Monitor rules and ML-model performance, recommend and implement rule and threshold changes, and partner with Data Science / Risk Strategy on tuning and retraining.
• Manage review-queue health, decision SLAs, and analyst productivity and quality.
• Lead investigations into payment fraud, account takeover, seller / listing fraud, counterfeit and authenticity abuse, collusion and shill activity, promotion abuse, and laundering of value through high-worth collectibles.
• Own ATO and account-security operations — detection, containment, recovery, and customer remediation.
• Partner with Disputes Operations on fraud-driven chargebacks and with Trust & Safety on enforcement and offboarding.
• Run KYC / CIP review, transaction-monitoring alert disposition, and sanctions / OFAC screening for the lending business and marketplace.
• Prepare and support suspicious-activity reporting and maintain investigation documentation to AML and audit standards.
• Manage fraud, identity, and device-intelligence tooling and vendors; evaluate and onboard new signals and platforms.
• Define and report fraud loss rate, false-positive / decline rate, detection rate, review SLA, and recovery; drive continuous improvement against targets.
• Build, lead, and develop the fraud-operations team; scale headcount and managed-services support in line with volume growth.

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed