Head of Field Service – 2D Laser
About The Position
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges? Own the success of a regional Field Service team supporting TRUMPF technologies. You’ll drive safety, quality, and productivity, develop talent, and ensure our customers get exceptional service—every visit, every time.
Requirements
- 3+ years in customer service management or field service leadership.
- Strong interpersonal, communication, analytical, and problem‑solving skills.
- Credibility with customers and internal stakeholders; proven relationship builder.
- Bachelor’s degree in a technical field, or equivalent education/experience.
Responsibilities
- Ensure adherence to TRUMPF standards, methods, tools, and platforms in the field.
- Build team capability: plan capacity and skills, own the qualifications matrix, and execute short-/mid-/long‑term training plans.
- Set clear performance targets; review KPIs with the Technology Manager and translate them into actionable goals for each technician.
- Lead people operations: hiring input, onboarding, performance reviews, time/attendance, PTO, expense approvals.
- Coach and develop technicians; provide regular feedback and growth plans.
- Enforce field procedures: mission reports, expense policy, spare parts/tooling returns, and HSE compliance.
- Serve as primary contact for sales and customer inquiries; manage complaint resolution within the technology.
- Handle escalations; partner with management to define corrective actions and customer improvement plans.
- Collaborate closely with the Technology Service Manager to align resources and priorities.
- Travel ~30% with FSEs and for customer visits.
Benefits
- Grow your career in a global, innovation‑driven organization.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
