Head of Field Engineering Operations

Vercel • San Francisco, CA

1d • Hybrid

About The Position

Vercel is seeking a Director, Field Engineering Operations to join their Revenue Operations team. This role will be responsible for architecting the systems, processes, and insights that enable a fast-growing Field Engineering organization to scale effectively. The individual will act as a strategic partner to the VP of Field Engineering, owning the operational backbone for Solutions Architects, Developer Success Engineers, Customer Success Engineers, Technical Account Managers, and Professional Services teams. The role involves building and leading a team focused on capacity planning, territory alignment, performance measurement, and customer lifecycle management, with a focus on leveraging tooling, automation, and feedback loops to improve efficiency. The position reports to the Head of Revenue Operations and is a hybrid role based in San Francisco, with in-office anchor days on Monday, Tuesday, and Friday for those within commuting distance of Vercel's offices (SF, NY, London, or Berlin).

Requirements

• 8+ years of experience in operations, strategy, or technical program leadership supporting field engineering, solutions, or customer-facing technical organizations at high-growth SaaS companies.
• At least 3 years building and leading teams.
• Demonstrated experience standing up or scaling operational frameworks for pre-sales and post-sales technical teams (e.g., Solutions Architects, Sales Engineers, Professional Services, Customer Success Engineering).
• Proficiency in core GTM systems and architecture (e.g. Salesforce administration and architecture, including custom objects, flows, reporting, and integration with ecosystem applications).
• Track record of building territory planning, capacity modeling, and compensation design processes for technical field teams at companies with $100M+ ARR.
• Ability to assess a Field Engineering org end-to-end, identify operational leverage points, and translate into a prioritized roadmap.
• Strong analytical instincts paired with a bias toward execution.
• Proven ability to operate as a true partner to VP-level technical leaders, translating ambiguous priorities into concrete operational plans and driving them cross-functionally.

Nice To Haves

• Experience building operations functions from the ground up within a Field Engineering or Solutions Architecture organization.
• Experience in developer tools, infrastructure, or cloud platform companies with strong PLG and enterprise sales motions.
• Experience with post-sales lifecycle management, including consumption-based pricing models, onboarding funnels, and customer health scoring frameworks.
• Experience with AI, automation, and internal tooling to change how a technical field org operates.
• Comfortable with technical tooling beyond Salesforce (e.g., writing SQL, building lightweight internal tools, partnering with GTM Engineering).

Responsibilities

• Own the end-to-end operational strategy for Field Engineering, designing and optimizing processes, systems, and frameworks for SA, DSE, CSE, TAM, and Professional Services teams.
• Build, lead, and develop a high-performing Field Engineering Operations team, establishing it as a strategic pillar and trusted partner to FE leadership.
• Shape and iterate on Field Engineering organization and operations, driving changes to team structures, role definitions, RACI, and engagement models.
• Drive capacity planning, territory design, and resource allocation across Field Engineering, ensuring alignment with GTM teams and regional coverage models.
• Own the pre- to post-sales lifecycle framework, including technical win and onboarding forecasting, go-live tracking, and consumption ramp measurement.
• Define and maintain the FE metrics and reporting infrastructure, developing KPIs, dashboards, and health scoring models for actionable insights.

Benefits

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - mentorship and event attendance for networking and skill-building.
• Flexible Time Off.
• Work gear and WFH budget.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 251-500 employees