Head of Exam Management - Executive Director

JPMorganChase•Plano, TX

About The Position

Make a firmwide impact by leading global exam management strategy and execution. You’ll shape examination readiness and response, strengthen governance, and help teams deliver timely, high-quality regulatory engagement. As a Head of Exam Management - Executive Director in the CAO Controls organization, you will lead the global approach to examination readiness and response, partnering across regions and functions to coordinate stakeholders, deliver accurate and timely submissions, and drive consistent processes and reporting that support strong outcomes.

Requirements

Minimum 7+ years’ experience in financial services, leading or key participant in regulatory exam/audit response activities.
Proven leader in managing and developing high-performing teams driving accountability and continuous improvement.
Strategic thinker and innovator- comfortable and willing to take end-to-end ownership for scalable processes and consistent outcomes.
Exceptional attention to detail and organizational skills, ensuring accuracy and completeness.
Advanced stakeholder management skills, partnering with Compliance, Legal, Internal Audit, and business leaders.
Strong analytical skills and sound judgment in evaluating complex business issues and formulating actionable solutions.
Exceptional storytelling skills driven by high proficiency in PowerPoint, Word, Excel, and SharePoint.
Ability to thrive in fast-paced, deadline-driven environments with excellent time management skills.
Proven relationship-building skills to establish and maintain effective partnerships with regulators and internal stakeholders.
Effective communication and presentation skills for multiple audiences.

Nice To Haves

Strong understanding of the Corporate Third Party Oversight (CTPO) Program framework, including Third Party Oversight (TPO) and Inter-Affiliate Oversight (IAO).
Experience with global regulatory frameworks and cross-jurisdictional exam management activities.
Familiarity with third-party risk management and related regulatory requirements.
Expertise in developing and implementing governance models for large scale complex frameworks.
Ability to develop insightful and accurate data-driven metrics and reporting for senior leadership.
Experience preparing and coaching staff, peers and senior leaders for regulatory meetings and presentations.
Demonstrated ability to influence and drive change across complex organizations.

Responsibilities

Lead the strategy and execution for all global exam management activity. Exam management activity is inclusive of external regulatory exams, client requests and presentations, and all internal requests, including quality control testing, Compliance reviews and internal audits.
Oversee accurate and timely delivery of Requests for Information (RFIs) submissions, presentations, ad hoc inquiries, Line of Business support.
Continuously enhance the global exam framework and governance model for consistent regulatory response and alignment with the department objectives.
Manage and develop a high-performing team, setting strategic goals and quality performance standards.
Serve as the primary executive-facing representative for regulators, auditors, Compliance, Internal Audit, and business partners.
Coordinate and issue all exam activity reporting, trending and best practices across regions and jurisdictions.
Prepare and coach stakeholders for executive and regulatory meetings, ensuring consistent messaging and outcomes.
Provide strategic advice, credible review, and challenge; escalate and resolve issues with urgency and proper governance.
Drive development of executive-level presentations and management reporting including materials for regulatory engagements.
Build and sustain strong relationships with key partners across Lines of Business/ Corporate Functions, Compliance, Legal, Internal Audit, and Control Management functions.