Copy of Head of Engineering Services

Verista, Inc.•Fishers, IN

8d•$135,000 - $265,000

About The Position

The Head of Engineering Services owns a core Verista service line, overseeing its offerings, market positioning, growth, financial performance, delivery quality, and client experience. The role partners with Client Services, Delivery, Sales, Marketing, and executive leadership in Verista’s matrixed organization. It supports service-line expansion with existing and new customers and contributes as a technical subject matter expert and project or program leader in the pharmaceutical and biotechnology sectors. The role’s service areas include Engineering, Commercial, Manufacturing, and OT Automation. The position is expected to advance Verista’s mission and values by promoting industry leadership, customer value, expansion and growth, and collaboration at scale. It is accountable for the service line’s go-to-market strategy and annual P&L, including revenue, margin, and EBITDA objectives, as well as for solutioning and delivery methodologies and their evolution toward scalable managed services. The role also maintains a billable utilization target determined by level and portfolio size. The Head of Engineering Services directly supervises a defined group of Delivery Directors and provides cross-functional direction to employees, OEMs, contractors, and clients as needed. The position requires regular client-site support, air and ground travel, and overnight hotel stays. Business development and project needs may require work beyond 40 hours and on weekends; average hours are approximately 45–50 per week. The role requires signing an employment agreement and is eligible for Senior Leadership Incentive programs.

Requirements

Bachelor’s degree in a technical STEM discipline.
15 or more years of experience in a GMP-regulated environment, including direct experience managing or leading applicable service-line projects in life sciences.
10 or more years of professional services and consulting experience.
7 or more years of professional-services business development and customer-relations experience.
Expert knowledge of FDA regulations, ISPE guidelines, and ISO standards, including GAMP 5, Good Documentation Practice in pharmaceutical environments, ASTM-E2500, ISO 14971, ISPE Applied Risk Management for C&Q, ISPE’s science- and risk-based approach for facilities, systems, and equipment, and ICH 8, 9, and 10 risk management and analysis tools.
Holistic understanding of process systems, including work processes, optimization methods, risk management, and project management.
Experience working in a fast-paced, high-growth, results-driven organization.
Project management experience, including managing numerous projects valued in excess of $5 million.
Prior supervisory experience managing at least 20 people and at least 3–5 direct reports.
Ability to meet, interact with, and present to customers in a range of roles, including C-level executives, project managers, plant engineers, supervisors, and operators.
Ability to negotiate strategically with clients and employees in high-stress situations involving project and technical issues, funding and change orders, and employee performance.
Strong leadership, practical validation knowledge, and a proven record of timely project delivery, project management, cost control, and customer satisfaction.
Ability to provide colleagues with practical, specific guidance on relevant industry guidance and regulatory requirements.
Intermediate-to-expert skills with Word, Excel, and Project.
Excellent written and verbal English communication skills.
Ability to lead calmly and guide teams through stressful, client-services-oriented projects.
Ability to travel regularly to client sites by air and ground transportation and stay overnight in hotels for multiple nights at a time.
Ability to work an average of approximately 45–50 hours per week, with occasional significant hours beyond 40 and weekend work as business-development or project needs demand.
Ability to maintain average utilization on billable work, with targets set according to level and gross-margin targets for assigned accounts and projects.
Must sign an employment agreement document.

Responsibilities

Define service-line offerings and ensure adequate Delivery Director subject-matter-expert coverage.
Own and align the service-line go-to-market strategy with Client Services, Delivery, Sales, Marketing, and executive leadership.
Define and manage the annual service-line P&L, including revenue growth, margin, and EBITDA targets.
Co-own strategic account management planning with Client Partners and develop and execute plans to expand services in selected accounts.
Directly manage Delivery Directors in support of service-line growth and execution.
Perform assigned technical project work as a subject matter expert, often serving as project leader or project/program manager.
Manage and lead day-to-day project activities for assigned staff to meet or exceed customer and company objectives.
Maintain a billable utilization target aligned with role level and portfolio size.
Develop and evolve solutioning and delivery methodologies, including scalable managed-service offerings.
Ensure services projects, initiatives, and processes conform to organizational and customer policies and objectives.
Promote standards and consistency across employees and clients.
Support lead generation for existing customers on assigned projects.
Review, assess, and define requirements for contract scope and estimation.
Provide technical depth and support relationship development with Sales and Client Services during sales activities.
Support service-line growth and strategic planning for expansion across existing and new customers.
Contribute input to marketing, website, and growth strategies.
Complete performance-management plans for direct reports and review and approve plans for employees in the group.
Provide biannual reviews to direct reports and contribute to executive recommendations regarding merit increases and annual bonuses.
Work with HR and leadership on career development and succession planning for service-line resources.
Identify training gaps and coordinate with HR and Training to address them.
Provide cross-functional direction to employees, OEMs, contractors, and clients as needed to achieve project goals and deadlines.