Head of Engagement Management

Nasstar

8d•Remote

About The Position

Colibri Digital is looking for a Head of Engagement Management. This is a Senior Leadership Team role. You will lead our Engagement Managers, carry accountability for a delivery portfolio worth in the tens of millions, and sit in the room where commitments to clients get made rather than inheriting them afterwards. You will also build something. Engagement management here is not only an internal function to be run well. We intend to develop it into a defined service offering with its own governance, metrics and revenue, including where AI genuinely improves how delivery gets managed rather than just where it demos well. That work is yours to shape, and it is the reason this job is more interesting than the title suggests.

Requirements

Led delivery at senior level in a technology consultancy, professional services organisation, cloud/data partner or systems integrator.
Comfortable leading a Practice and directly delivering on clients where necessary.
Owned a portfolio of complex client engagements, rather than only a single programme or account, primarily within Professional Services.
Assured delivery quality across a portfolio
Had ownership of a P&L or practice budget, with a track record of improving performance
Built and managed senior client relationships including navigating challenging delivery situations and executive level escalations
Line leadership of a delivery team, including hiring, developing and retaining people
Commercial fluency. You can price work, defend scope, and hold a margin conversation with a client rather than absorbing the problem internally
Strong project and programme management expertise, Agile, PMI or PRINCE2
Enough technical literacy to work credibly with Data, AI, Cloud and Software engineering teams, while knowing where your own technical expertise ends
A data led approach to delivery, and the confidence to bring transparency. This includes uncomfortable information in front of executive audience
People from mid-size consultancies, from cloud and data partner businesses, or from larger integrators.
Ability to build internal relationships and bridges will be critical to your success.

Nice To Haves

Evidence that you have built something. Engagement management here is not only an internal function to be run well. We intend to develop it into a defined service offering with its own governance, metrics and revenue, including where AI genuinely improves how delivery gets managed rather than just where it demos well.

Responsibilities

Champion the Culture. This role sits at the heart of every project and every sales deal, championing a culture of trust, transparency, innovation and growth is paramount
The engagement portfolio. Overall delivery health across scope, timeline, budget and quality. Risks surfaced and dealt with before they become escalations
The commercials of delivery. Revenue, margin and utilisation. The commercial soundness and deliverability of proposals, bids and statements of work
Senior client relationships. Trusted adviser to our key clients, and the senior escalation point when something goes wrong
The delivery framework. Methods, standards, governance, tooling and metrics, applied consistently rather than aspirationally
The engagement management offering. Project, delivery and product management developed into services we can define, price and sell
The team. Recruit, develop and keep good Engagement Managers, and build the career paths that make them want to stay