Head of Account Management

PEI Group

14h•Hybrid

About The Position

The Head of Account Management – EMEA/APAC is a client-facing commercial leader, not a back-office manager. The role spends significant time with customers - on client calls, executive reviews and on-site meetings across the region - and uses that first-hand insights to set retention and growth strategy for a distributed team of Account Managers, combining deep customer intimacy with a strategic operating mindset across culturally diverse, multi-jurisdictional markets.

Requirements

Proven track record as a team leader managing geographically distributed account management teams
Demonstrated success leading regional P&L with accountability for retention, NRR and growth
Strong experience managing complex, multi-jurisdictional teams with cultural and linguistic diversity
Proven ability to balance hands-on client engagement with strategic leadership responsibilities
Experience leading through matrixed organizational structures and cross-functional collaboration
Track record of successful client-facing role with executive-level relationship experience
An interest in Private Markets and enthusiasm to learn more about the industry
Proficiency in account planning, forecasting and retention strategy development
Strong analytical and data interpretation skills for retention metrics, NRR and churn analysis
Financial acumen and P&L management experience
Experience with CRM platforms and sales operations (Dynamics 365 preferred)
Strong verbal and written communication, including ability to present to senior stakeholders
Strategic thinker: ability to balance long-term market strategy with day-to-day operational excellence
Executive presence: confidence and polish in client-facing and internal executive interactions
Strong leadership and coaching ability: demonstrated success developing and retaining high-performing teams
Cultural intelligence: comfort navigating diverse markets, languages and business practices
Relationship builder: natural ability to establish trust and deep connections with clients and team members
Results-driven: focus on delivering measurable commercial outcomes and accountability
Resilient and adaptable: ability to lead effectively in evolving markets and ambiguous situations
Collaborative: demonstrated ability to influence and work effectively across organizational boundaries

Responsibilities

Spend meaningful, protected time in front of customers: renewal calls, executive business reviews, escalations and on-site visits
Act as executive sponsor for the region's most strategic accounts, building relationships with senior client stakeholders
Be the senior face of PEI in the region – at client meetings, industry events and market visits
Bring first-hand client insight back into regional strategy, coverage decisions and product conversations
Own the retention strategy for EMEA and APAC, with accountability for forecast accuracy, NRR and churn mitigation
Set a multi-year regional account strategy adapted to local market dynamics, client maturity and competitive context
Use satisfaction signals and early-warning indicators from Client Engagement, intervening personally on at-risk accounts
Lead a geographically distributed team of Account Managers across multiple languages and jurisdictions
Coach in the field, not just in reviews: join Account Managers on live client calls and negotiations to develop capability through example
Implement consistent frameworks for account planning, renewal forecasting, stakeholder engagement and value delivery
Own talent development, performance feedback and succession across the regional team
Allocate coverage strategically across pods, tiers and markets as the portfolio evolves
Drive account plan execution that supports expansion goals and aligns with product strategy
Coordinate with Commercial Acquisition to sequence expansion efforts and assign ownership
Embed greenfield insight into planning conversations to support multi-product strategies
Champion the client perspective in global account management forums and planning cycles
Report on renewal progress, risk accounts and cross-functional dependencies with insight drawn from direct client contact
Surface client feedback to inform product localization and market-specific development