Head of Enterprise Account Management
About The Position
Factored is seeking a Head of Enterprise Account Management to lead the growth of its strategic customer base. This is a hands-on player-coach role where the individual will directly manage several of Factored's largest enterprise relationships while leading and developing the Account Management team. The primary goal is to transform successful customer engagements into larger, deeper, multi-year enterprise partnerships. Factored is an embedded AI and data engineering firm that helps leading enterprises implement AI from ambition to production, working alongside hyperscalers and frontier AI labs. Since 2019, Factored has built a strong pool of AI and data talent in the Americas and partnered with sophisticated companies on critical data and AI initiatives. The Account Management organization is crucial for growing these relationships.
Requirements
- 8+ years in enterprise account management, strategic sales, consulting, professional services, or similar commercial roles.
- Experience leading and developing client-facing commercial teams.
- Track record of growing complex, multi-million-dollar enterprise relationships.
- Strong commercial judgment across expansion, executive selling, pricing, procurement, and account strategy.
- Executive presence and credibility with senior business and technology leaders.
- A true player-coach who can manage a major account, coach an AM, and help build the system around them.
- High ownership, intellectual curiosity, and a bias toward action.
Responsibilities
- Own expansion, NRR, and commercial growth across the existing customer base.
- Directly lead several strategic, multi-million-dollar enterprise accounts.
- Coach Account Managers to become stronger strategic and commercial leaders.
- Build account strategies around customer priorities, whitespace, buying centers, executive relationships, and growth opportunities.
- Develop trusted relationships with senior business and technology executives.
- Build and maintain a high-quality expansion pipeline across strategic accounts.
- Partner closely with Delivery to translate strong customer outcomes into broader relationships and new opportunities.
- Bring patterns and customer insights back into Factored's broader GTM strategy.
- Create the operating discipline needed to make account growth more predictable and scalable.
Benefits
- Ownership through equity participation
- Annual company retreat
- Education bonus for continuous learning
- Company-wide winter break
- Paid time off
- Optional in-person events and meetups
- Tailored career roadmaps
- High-performance culture
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
