Head of Disability & Voluntary Benefits Claims Operations
About The Position
We are seeking an experienced executive leader to oversee our Disability and Voluntary Benefits Claims organization. This role is responsible for the strategy, performance, and transformation of claims operations across Disability (STD, LTD, Absence, Paid Leave) and Voluntary Benefits products (Supplemental Health, Critical Illness, Accident, and related offerings). The successful candidate will lead a large-scale claims operation, ensuring exceptional customer outcomes, operational excellence, regulatory compliance, and continuous business transformation through technology, automation, and process innovation.
Requirements
- 15+ years of progressive leadership experience in disability, absence management, voluntary benefits, or group insurance claims.
- Significant experience leading large, multi-site operations with substantial organizational scope and complexity.
- Proven track record of driving operational excellence and large-scale transformation initiatives.
- Deep understanding of disability and voluntary benefits products, claims administration, and relevant regulations.
- Executive-level experience partnering across business functions, including Product, Finance, Technology, and Risk.
- Bachelor's degree required.
Nice To Haves
- Advanced degree and/or industry designations preferred.
Responsibilities
- Lead end-to-end Disability and Voluntary Benefits Claims operations, ensuring high-quality service and consistent operational performance.
- Deliver strong outcomes across customer experience, quality, productivity, and financial performance measures.
- Partner with Product, Finance, Technology, Risk, Legal, and other business leaders to achieve strategic objectives.
- Drive modernization efforts through process improvement, digital capabilities, AI, and automation.
- Maintain a strong control environment and ensure compliance with applicable regulatory and legal requirements.
- Develop and execute workforce and talent strategies to build a high-performing, future-ready organization.
- Lead and develop a team of senior leaders across a geographically dispersed organization.
- Represent the claims organization with key internal and external stakeholders.
Benefits
- Market competitive base salaries, with a yearly bonus potential at every level.
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- 401(k) plan with company match (up to 4%).
- Company-funded pension plan.
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
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What This Job Offers
Job Type
Full-time
Career Level
Executive
