Head of Digital Identity

Wells Fargo•Charlotte, NC

1d•Hybrid

About The Position

The Head of Enterprise Digital Platforms & Experiences team within Digital, Data, & AI (DDAI), part of Consumer Banking and Lending (CBL), is seeking a Head of Digital Identity. This Director-level role is responsible for the enterprise platform that digitally identifies and verifies customers and prospects across channels and lines of businesses - enabling secure, seamless, and trusted customer experiences across channels and lines of business. The role spans the full customer identity ecosystem, including identity proofing, verification, reusable identity capabilities, and AI-enabled identity intelligence embedded in key journeys. This leader will define and deliver a multi-year enterprise strategy, while partnering closely with the lines of businesses, Authentication, Fraud, Risk, Compliance, Operations, Data & AI, and Technology teams to modernize how identity is established, managed, and leveraged across the enterprise. The ideal candidate brings strong digital product leadership, platform thinking, customer focus, is data-driven, builds high-performing teams, and has emerging AI fluency to shape the future of trusted digital interactions. Learn more about the career areas and lines of business at wellsfargojobs.com.

Requirements

10+ years of digital product management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management or leadership experience
3+ years of experience leading teams responsible for customer identity, verification, customer trust, and digital identity ecosystems

Nice To Haves

Digital product management, customer identity, fraud, risk, cybersecurity, or related domains within financial services or other highly regulated industries
Experience leading enterprise-scale digital capabilities and complex cross-functional initiatives
Strong product and platform leadership capabilities
Experience modernizing digital customer journeys in highly regulated environments
Demonstrated ability to influence senior executives and drive enterprise alignment
Strong strategic thinking, communication, and execution capabilities
Customer-first, enterprise and outcomes-focused mindset
Strategic and forward-thinking; executive presence and communication skills (verbal and written)
Strong operator with execution focus
Data-driven decision maker
Curious and adaptive leader who embraces emerging technologies, including AI-enabled experiences
Driven, sense of urgency, passion, excitement to deliver for customers and the team
Previous experience leading identity teams in financial services is preferred but not required

Responsibilities

Develop and execute a multi-year strategy for customer identity capabilities across the enterprise and channels (eg, digital, branch, etc) and customer journeys (eg, account opening, high-risk servicing, payments and transfers, etc.) with a focus on simplifying and strengthening customer experiences
Partner with senior business, technology, design, risk, fraud, operations, marketing, and data leaders to align identity priorities with enterprise objectives.
Identify opportunities to leverage AI and intelligent decisioning across customer experiences
Lead the identity product organization responsible for roadmap prioritization, delivery execution, and ongoing optimization.
Drive customer-centric product development informed by analytics, customer feedback, market insights, and experimentation.
Inspire and develop high-performing outcomes-focused teams, fostering a culture of curiosity, innovation, accountability, collaboration, and continuous improvement.
Constantly evaluate emerging technologies, strategic partnerships, and external identity ecosystems