Head of Digital Identity

Wells Fargo Bank • Charlotte, NC

1d • Hybrid

About The Position

The Head of Enterprise Digital Platforms & Experiences team within Digital, Data, & AI (DDAI), part of Consumer Banking and Lending (CBL), is seeking a Head of Digital Identity. This Director-level role is responsible for the enterprise platform that digitally identifies and verifies customers and prospects across channels and lines of businesses - enabling secure, seamless, and trusted customer experiences across channels and lines of business. The role spans the full customer identity ecosystem, including identity proofing, verification, reusable identity capabilities, and AI-enabled identity intelligence embedded in key journeys. This leader will define and deliver a multi-year enterprise strategy, while partnering closely with the lines of businesses, Authentication, Fraud, Risk, Compliance, Operations, Data & AI, and Technology teams to modernize how identity is established, managed, and leveraged across the enterprise. The ideal candidate brings strong digital product leadership, platform thinking, customer focus, is data-driven, builds high-performing teams, and has emerging AI fluency to shape the future of trusted digital interactions. Learn more about the career areas and lines of business at wellsfargojobs.com .

Requirements

• 10+ years of digital product management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience
• 3+ years of experience leading teams responsible for customer identity, verification, customer trust, and digital identity ecosystems

Nice To Haves

• Digital product management, customer identity, fraud, risk, cybersecurity, or related domains within financial services or other highly regulated industries
• Experience leading enterprise-scale digital capabilities and complex cross-functional initiatives
• Strong product and platform leadership capabilities
• Experience modernizing digital customer journeys in highly regulated environments
• Demonstrated ability to influence senior executives and drive enterprise alignment
• Strong strategic thinking, communication, and execution capabilities
• Customer-first, enterprise and outcomes-focused mindset
• Strategic and forward-thinking; executive presence and communication skills (verbal and written)
• Strong operator with execution focus
• Data-driven decision maker
• Curious and adaptive leader who embraces emerging technologies, including AI-enabled experiences
• Driven, sense of urgency, passion, excitement to deliver for customers and the team
• Previous experience leading identity teams in financial services is preferred but not required

Responsibilities

• Develop and execute a multi-year strategy for customer identity capabilities across the enterprise and channels (eg, digital, branch, etc) and customer journeys (eg, account opening, high-risk servicing, payments and transfers, etc.) with a focus on simplifying and strengthening customer experiences
• Partner with senior business, technology, design, risk, fraud, operations, marketing, and data leaders to align identity priorities with enterprise objectives.
• Identify opportunities to leverage AI and intelligent decisioning across customer experiences
• Lead the identity product organization responsible for roadmap prioritization, delivery execution, and ongoing optimization.
• Drive customer-centric product development informed by analytics, customer feedback, market insights, and experimentation.
• Inspire and develop high-performing outcomes-focused teams, fostering a culture of curiosity, innovation, accountability, collaboration, and continuous improvement.
• Constantly evaluate emerging technologies, strategic partnerships, and external identity ecosystems

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed