Head of Digital eCommerce Platform

Daimler Truck•Portland, OR

1d•Hybrid

About The Position

Lead a strategic digital eCommerce platform for aftermarket parts and expand it into an enterprise-wide solution offering connectivity renewals and extended service coverage. The goal is to provide customers with a full suite of services in a one-stop environment. Manage a team responsible for establishing the digital vision and strategy and implementing the plan in close collaboration with aftermarket, IT, and the dealer network. Ensure the product portfolio is optimally marketed and new business opportunities are realized. Build the business from the ground up, emphasizing agility and enterprise scalability. The position is hybrid, with four days per week in the office and one remote day, and is open in Fort Mill, South Carolina, or Portland, Oregon. Relocation assistance may be available to eligible selected candidates. The position is not open to visa sponsorship or existing visa holders; applicants must be legally authorized to work permanently in the country at the time of application.

Requirements

Bachelor’s degree and 10 years of related experience.
At least 4 years of management or supervisory experience.
Experience leading strategic digital sales and marketing for aftermarket commercial transportation-related parts and services, as well as other data-driven services.
Project management experience.
Previous experience in the aftermarket parts area at a large truck or automobile manufacturing company.

Nice To Haves

Master’s degree in business, marketing, or a related field.

Responsibilities

Develop and execute the strategic plan for digital business units, including parts, service, and other connectivity-related data services.
Develop and continually update customer experience user stories to create a best-in-industry digital user experience.
Ensure digital portfolio content and cataloging are represented optimally to exceed customer retail expectations.
Lead alignment on digital vision, strategy, and execution across aftermarket functions including supply chain, pricing, product marketing, purchasing, and IT.
Facilitate negotiations with the dealer network on business models and go-to-market plans to achieve the best digital experience.
Work with the network to transform the business into a customer-centric omnichannel experience, including digital sales and marketing.
Integrate network service offerings, such as scheduled maintenance and break-fix repairs, into the digital platform.
Hire, train, and lead a high-performing team using talent management and leadership skills.
Develop dealer digital business criteria and oversee implementation across the network to ensure an exceptional digital customer experience.
Achieve or exceed revenue and profitability targets for the digital business team.
Represent product strategy interests and support customer segmentation and lifecycle management to meet or exceed aftermarket parts business growth targets.
Monitor digital trends and scan for new technologies to maintain a superior digital experience.
Execute the digital platform's iterative development and rollout plan, meeting timelines and quality expectations at or below forecasted costs.
Establish governance and oversight for projects and new business frameworks, with frequent updates to senior leadership.
Demonstrate and communicate Daimler philosophy and company policies to staff in support of company objectives.
Lead by example in following DTNA Way principles and adhering to the Daimler Truck integrity code.

Benefits

Annual variable pay bonus program.
Company-paid vehicle with insurance and fuel card.
401(k) company contribution with company match up to 6%, plus a non-elective company contribution of 3–7% depending on age.
Non-qualified deferred compensation plan with a company contribution of 7% of variable pay.
Starting at four weeks of paid vacation.
13 or more holidays per calendar year.
Paid parental leave.
Employee assistance program.
Comprehensive health care plans and wellness programs.
Onsite fitness at some locations.
Tuition assistance program.
Paid volunteer time off.
Short-term and long-term disability plans.
Relocation assistance may be available for eligible selected candidates.