Head of Deployments

Laminar•Somerville, MA

5d•$120,000 - $240,000•Hybrid

About The Position

Laminar is seeking a Head of Deployments to establish and manage the organization and operational framework for successful project completion, ensuring predictable, repeatable, and scalable outcomes for every customer deployment. This role involves owning the deployment portfolio, leading the delivery team, and driving execution speed and quality across various customers, plants, and regions. The Head of Deployments will be responsible for building the necessary people, leadership, processes, playbooks, partnerships, KPIs, resource models, and operating cadences to manage numerous concurrent deployments efficiently. Key responsibilities include setting goals, forecasting capacity, allocating resources, monitoring portfolio health, resolving systemic issues, and intervening in critical customer situations. The ideal candidate will possess strong plant-floor credibility and executive presence, with a practical understanding of industrial technology installation, integration, validation, and adoption in manufacturing settings. This role aims to standardize, partner-enable, and optimize Laminar's deployment model for scalability from individual lines to global enterprise rollouts, working closely with the Value Realization team to ensure customer outcomes are measured and validated.

Requirements

Experience building and leading a deployment, professional services, field engineering, or similar organization.
Proven ability to hire, coach, and develop teams capable of managing multiple complex deployments in parallel without constant direct oversight.
Direct experience deploying technology on the shop floor of large enterprise manufacturers, with a strong understanding of plant operations, engineering, quality, IT/OT, installation, validation, and adoption.
Experience managing a portfolio of complex, multi-site, or global deployments with committed timelines, competing resource demands, and executive visibility.
Experience creating repeatable deployment processes, playbooks, metrics, and operating cadences that enhance speed, predictability, and quality with increasing volume.
Strong skills in resource and capacity planning, translating pipeline and rollout demand into staffing, partner, and hiring requirements.
Ability to translate account success criteria into clear deployment requirements.
Credible communication skills with plant leaders, VPs of Operations, and C-level sponsors.
Willingness to travel internationally to customer sites for major rollouts, operating reviews, and escalations.

Nice To Haves

Experience in process manufacturing, food & beverage, brewing, CPG, chemicals, pharma, or similar continuous/batch environments.
Background in industrial IoT, automation, manufacturing software, or operational technology companies, or experience as an operator in continuous improvement, operational excellence, or digital manufacturing.
Experience building partner-enabled delivery models using system integrators, installers, or other third-party implementation resources.
Fluency in plant-floor metrics such as OEE, yield, throughput, first-pass quality, capacity, utility consumption, material loss, and downtime.

Responsibilities

Build and develop the deployment organization, including recruiting, coaching, and developing Field Deployment Engineers (FDEs), Program Managers, and future team leaders.
Define roles, ownership, performance expectations, and career paths to foster organizational growth and strength.
Own the deployment portfolio, managing priorities, timelines, dependencies, risks, and escalations for active deployments.
Establish a consistent cadence for portfolio reviews, risk management, retrospectives, and executive reporting.
Create the Laminar Deployment System, including repeatable processes, stage gates, customer-readiness requirements, checklists, templates, acceptance criteria, escalation paths, tooling, and playbooks.
Define and track deployment KPIs, including cycle time, milestone and schedule adherence, backlog, quality, productivity, and attainment of agreed success criteria, to identify bottlenecks and drive continuous improvement.
Forecast deployment demand, team capacity, skills coverage, geographic needs, and hiring requirements.
Allocate resources across projects, balance utilization, and determine where partners can extend Laminar's capacity.
Build a scalable partner model by operationalizing system integrators and mechanical/electrical implementers with clear ownership, qualification standards, handoffs, training, and quality controls.
Lead strategic governance and escalations, engaging with plant leaders and senior executives to align on rollout plans, resolve blockers, and defend results.
Collaborate with Product and Engineering teams to identify and eliminate deployment friction at its source.
Partner with the Value Realization team to ensure deployments meet established success criteria and enable the measurement and validation of customer impact.

Benefits

Direct impact on product and culture.
Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Disability, Transportation benefit, Health and Wellness benefit, and more.
401k plan with employer matching
Equity
Competitive salary and bonus opportunities.
Dynamic and inclusive work environment.
Opportunities for growth and professional development.
Access to Greentown Labs' extensive network of cleantech startups.
Transportation benefit for your commute
A team that celebrates together from rooftop lunches, ping pong matches, Lunch & Learns, and regular team events
Flexible PTO
FSA
12 company-paid holidays
Greentown Labs membership