Head of Delegated Authority Management, North America Programs & Delegated Authority

Liberty Mutual Insurance•Boston, MA

5d•$137,000 - $257,000•Hybrid

About The Position

This role is a key leadership position responsible for building the governance, diligence, onboarding, risk monitoring, and offboarding capabilities needed to support the scaling of North America Programs & Delegated Authority from ~$200M to $1B in GWP by 2030. The Head of Delegated Authority Management owns the end-to-end execution of the delegated authority management framework for North America, ensuring delegated arrangements are evaluated, approved, launched, monitored, and exited in a controlled, consistent, and scalable way. This includes new opportunity diligence, partner approval, onboarding readiness, ongoing governance, delegated authority risk monitoring, issue escalation, audit coordination, control oversight, and offboarding. The role will also own the agenda and orchestration of the North America Delegated Authority Committee, including materials coordination, decision tracking, escalation items, and follow-up actions. The committee is chaired by the North America CUO, President of Ironshore, and President of North America Programs & Delegated Authority. This leader will coordinate across Underwriting, Operations, Claims, Finance, Actuarial, Compliance, Legal, Reinsurance, and other key stakeholders to ensure delegated authority processes align with Office of Underwriting standards, regulatory expectations, risk appetite, controls, and business objectives. The role does not own underwriting strategy or portfolio performance; it owns disciplined execution and transparency across DA governance, due diligence, onboarding, risk monitoring, and offboarding.

Requirements

8+ years of experience in delegated authority, MGA / MGU / program business, underwriting governance, insurance operations, compliance, audit, or related insurance roles, preferably supporting program business
Strong understanding of delegated authority operating models, including MGA / MGU / PA / coverholder relationships, underwriting authority, claims authority, bordereaux, audit, controls, partner oversight, onboarding, and offboarding
Experience implementing governance frameworks and controls across delegated authority business, including translating enterprise standards into practical department-level procedures, routines, and escalation processes
Experience coordinating diligence and onboarding for new delegated authority partners, working with underwriting leads and functional partners across Claims, Operations, Finance, Actuarial, Compliance, Legal, Reinsurance, Data, and Technology
Demonstrated ability to manage ongoing risk monitoring, including partner reviews, authority compliance, issue tracking, audit coordination, remediation plans, KPIs, KRIs, SLAs, and senior management reporting
Strong stakeholder management skills, with the ability to coordinate across multiple functions, ensure appropriate owners complete required reviews, and synthesize outputs into a holistic view of partner risk and control health
Strong analytical and problem-solving skills, with the ability to use operational, audit, compliance, claims, and performance information to identify emerging risks and drive action
Comfort operating in a matrixed environment, with ability to collaborate with London / international DA teams to share best practices or support global delegated authority opportunities when required
Strong written and verbal communication skills, including the ability to present complex governance, operational, and risk issues clearly to senior stakeholders and committee chairs

Nice To Haves

Leadership experience managing teams, vendors, cross-functional working groups, or governance forums preferred

Responsibilities

Implement, execute, and support the refinement of the delegated authority management framework established by the Office of Underwriting across North America Programs, plus select DA business supported across other profit centers
Translate Office of Underwriting DA standards into clear department-level procedures, governance routines, controls, and escalation processes
Ensure delegated arrangements are evaluated, approved, launched, monitored, and exited in a consistent and controlled way
Monitor alignment of DA partners, authorities, controls, and governance practices to Liberty’s strategy, appetite, and Office of Underwriting expectations
Serve as the senior escalation point for complex DA governance, control, partner, or operational issues
Own the agenda and orchestration of the North America Delegated Authority Committee
Partner with the committee chairs — NA CUO, President of Ironshore, and President of North America Programs & Delegated Authority — to set priorities and focus areas
Coordinate materials, stakeholder input, decision tracking, escalations, and follow-up actions
Ensure committee decisions, approvals, open items, and remediation actions are documented and tracked to completion
Lead the DA diligence process in partnership with Programs underwriting leads and relevant functional partners, including Claims, Operations, Finance, Actuarial, Compliance, Legal, Reinsurance, Data, and Technology
Ensure diligence is completed consistently across new MGA, MGU, PA, coverholder, TPA, fronting, reinsurance, and delegated underwriting opportunities
Coordinate cross-functional review and sign-off, ensuring key risks, assumptions, open items, and approvals are clearly documented
Support underwriting leads in determining whether proposed delegated arrangements fit Liberty’s strategy, appetite, performance expectations, risk tolerance, and operational capabilities
Own the onboarding framework for new DA partners and programs across North America Programs, partnering with key stakeholders to ensure launch readiness
Define launch requirements across contracts, authority parameters, underwriting controls, claims setup, bordereaux readiness, reporting, finance, reinsurance, compliance, audit planning, and operational contacts
Establish onboarding checklists, launch gates, issue logs, readiness reviews, and post-launch governance routines
Oversee holistic DA risk monitoring across North America Programs, including authority compliance, claims controls, operational quality, audit outcomes, data quality, issue remediation, and emerging control risks
Ensure functional reviews are completed by the appropriate owners — including Claims, Compliance, Legal, Operations, Reinsurance, and Data stakeholders — and coordinate outputs into a consolidated view of partner risk and control health
Lead escalation and remediation of complex or recurring DA issues, ensuring clear ownership, timelines, and senior visibility
Manage the offboarding framework for partners, programs, and facilities that no longer fit Liberty’s strategy, appetite, performance expectations, or control standards
Coordinate runoff and exit plans across Underwriting, Claims, Operations, Finance, Legal, Compliance, Reinsurance, and other critical stakeholders
Track offboarding progress, open issues, residual risks, and escalations through completion
Build, lead, and develop a high-performing DA management team supporting North America Programs
Set clear roles, responsibilities, service standards, development plans, and accountability
Create a disciplined, service-oriented culture that balances growth, partner experience, governance, risk control, and execution