Head of Bordereaux and Reporting, North America Programs & Delegated Authority

Liberty Mutual Insurance•Boston, MA

5d•$137,000 - $257,000•Hybrid

About The Position

North America Programs has been tasked with scaling from approximately $200M to $1B in GWP by 2030. The Head of Bordereaux & Reporting is a key leadership role responsible for building and scaling the bordereaux, reporting, and data capabilities required to support that growth across a rapidly expanding delegated authority portfolio, as well as select delegated authority business supported across other profit centers. The role owns the end-to-end bordereaux operating model for North America Programs & Delegated Authority, including onboarding, ingestion, validation, reconciliation, governance, and reporting. The position is responsible for ensuring timely, accurate, and scalable data delivery across underwriting, finance, claims, actuarial, compliance, and reinsurance functions while establishing the operational standards, controls, and reporting capabilities required to support significant portfolio growth. In addition to bordereaux oversight, the role is responsible for ensuring all broader program data requirements within Liberty systems are captured accurately and consistently, including seamless coordination with the NA Data & Analytics Office to support enterprise reporting, operational reporting, management information, and downstream data needs across the business. The role partners closely with Operations, Underwriting, Finance, Claims, Actuarial, Compliance, Transaction Accounting, the NA Data & Analytics Office, and Liberty International Insurance’s London operations to align bordereaux standards, governance, platform capabilities, reporting requirements, and global operating models.

Requirements

5+ years of experience in insurance bordereaux operations, delegated authority operations, insurance data management, or related operational roles, preferably supporting MGA/TPA partnerships.
Strong understanding of bordereaux structures, data flows, reconciliation processes, and operational reporting across premium, claims, commissions, and ceded/reinsurance data
Experience managing bordereaux onboarding, integrations, data validation, and operational coordination across underwriting, finance, actuarial, claims, and reinsurance teams
Demonstrated ability to drive data quality, operational controls, reporting, and process improvement initiatives within a scalable operating environment
Strong analytical and problem-solving skills with experience using reporting, dashboarding, and data management tools (e.g., Power BI, SQL, or equivalent)
Comfort operating in a matrixed, cross-border environment and collaborating routinely with a London-based team; willingness to travel internationally on occasion

Nice To Haves

Leadership experience managing vendors and/or small teams is a plus

Responsibilities

Lead the end-to-end bordereaux operating model across North America Programs, as well as select delegated authority business supported across other profit centers, including intake, validation, reconciliation, exception management, and reporting
Serve as the primary North America point of contact and subject matter expert for the London Bordereaux Operations team, ensuring the operating model, service levels, controls, and workflows are effective and scalable for both organizations
Ensure timely, accurate, and reliable delivery of bordereaux data to downstream stakeholders across Finance, Claims, Actuarial, Compliance, Reinsurance, Transaction Accounting, and Operations
Build, lead, and develop a high-performing operational team (3-4 FTEs + offshore resources) capable of supporting a rapidly scaling delegated authority portfolio
Establish scalable operating procedures, controls, governance routines, and service standards across bordereaux, reconciliation, and reporting operations
Define and maintain bordereaux standards, templates, mappings, and data governance requirements across MGA and TPA partners in partnership with London Bordereaux Operations team
Oversee schema governance and coordinate data requirement changes across internal stakeholders, partners, and Liberty systems
Ensure all program data requirements — including data outside of bordereaux files — are captured accurately within Liberty systems and aligned to enterprise reporting and downstream business needs
Serve as primary business lead and point of contact for the NA Data & Analytics Office, defining and prioritizing reporting and data requirements for North America Programs
Lead bordereaux onboarding and integration activities for new MGA and TPA partners, including mapping, testing, validation, and operational readiness
Coordinate closely with London Bordereaux Operations and Data Office teams to ensure efficient onboarding, issue resolution, and operational execution
Serve as the primary North America business lead for delegated data management (DDM) and related bordereaux platforms, representing North America Programs’ operational, reporting, and data requirements and partnering with London Bordereaux Operations on SLA oversight, issue escalation, platform enhancements, and operational performance
Oversee bordereaux validation, reconciliation, and control processes to ensure accurate, complete, and timely data across North America Programs
Lead remediation of recurring data and operational issues across MGA and TPA partners, internal stakeholders, and London Bordereaux Operations teams
Partner with Finance, Accounting, and Reinsurance teams to support reconciliations, financial reporting, month-end close, audit readiness, and ceded reporting
Lead business ownership and governance of reporting, management information, KPI tracking, dashboards, reconciliations, and portfolio insights for North America Programs
Partner with business stakeholders and the NA Data & Analytics Office to define, prioritize, and deliver reporting and data requirements across North America Programs
Lead automation and process improvement initiatives to improve scalability, data quality, and operational efficiency
Establish and monitor KPIs, SLAs, governance routines, and service standards across bordereaux and reporting operations
Identify opportunities to improve the operating model across North America Programs, London Bordereaux Operations, and external partners