Head of Customer Solutions

Verisoul • Austin, TX

1d • Onsite

About The Position

Verisoul stops fake accounts and fraud in the era of AI. We distinguish real humans from bots and bad actors for high-growth companies like Clay, Augment Code, and Morning Consult. As the Head of Customer Solutions, you will own how customers evaluate, integrate, adopt, and expand Verisoul. You will build and lead a function that spans pilots, integrations, post-sales execution, and ongoing customer outcomes - acting as the connective tissue between Sales, Product, and Engineering.

Requirements

• 6 to 10 plus years experience in solutions engineering, technical customer success, product, or similar roles.
• Strong technical fluency with APIs, integrations, and data driven systems.
• Clear customer communication in high stakes, technical environments.
• Startup ownership. You move fast, operate in ambiguity, and own outcomes.
• Commercial instincts. You understand how customer success drives revenue.
• Low ego, high ownership. You fix problems and build systems so they do not repeat.

Nice To Haves

• You prefer managing mature teams over building process and outcomes from scratch
• You need clear processes and playbooks before acting

Responsibilities

• Own Customer Solutions end to end.
• Run pilots, integrations, onboarding, support, and account management.
• Get customers live and successful.
• Lead pilots and launches and ensure customers realize value fast.
• Be the escalation point.
• Solve complex customer issues when they matter most.
• Drive retention and expansion.
• Prove value, grow usage, and increase Verisoul’s footprint.
• Turn customer pain into product changes.
• Feed real world learnings directly into the roadmap.
• Scale with automation.
• Improve integrations and operations using automation and AI.

Benefits

• Free Lunch - personalized your way
• $10K Relocation Bonus
• 100% Insurance Coverage
• 4% 401K Match
• Unlimited Vacation
• Up to 20 days Remote Annually
• Beautiful Office

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed