Head of Customer & Field Learning

RSA Security•Burlington, MA

About The Position

RSA is looking for a different kind of enablement leader: someone who is AI-first, learning-obsessed, and focused on measurable behavior change. This is not a traditional sales enablement role built around decks, webinars, and training calendars. The job is to build learning systems that help customers, partners, and field teams adopt new products, new motions, and new ways of working. The ideal candidate is part learning designer, part AI experimenter, part operator, and part teacher. They care less about running enablement events and more about building systems that help people get better. They are energized by complex customer journeys, real-world constraints, and the chance to turn learning into customer and business outcomes.

Requirements

Deep curiosity about how adults learn, retain, practice, and change behavior.
Hands-on interest in AI and how it transforms learning, coaching, content, and workflows.
Experience in customer education, learning design, enablement, adoption, instructional design, or performance improvement.
Ability to simplify complex ideas into clear, useful learning experiences.
Strong measurement mindset — beyond completion rates to actual behavior and impact.
Builder mentality: comfortable testing, prototyping, improving, and operating in ambiguity.
Strong cross-functional influence and communication skills.
All employees must be legally authorized to work in the US.

Nice To Haves

Customer learning or customer education
Product adoption or product engagement
Instructional design / learning experience design
Customer success enablement
Partner or customer onboarding
AI-enabled learning tools, conversational AI, prompt engineering, or workflow automation
Teaching, coaching, facilitation, or adult learning

Responsibilities

Build AI-enabled learning programs that improve capability, confidence, adoption, and performance.
Design role-based learning paths for Sales, Customer Success, Support, Services, Partners, and Customers.
Use AI to improve practice, coaching, reinforcement, knowledge access, and adoption.
Turn complex product and customer strategy into practical learning experiences people actually use.
Create measurement systems that show whether people are learning, applying, and improving.
Partner across Product, Marketing, Sales, Customer Success, Support, Services, and Operations.