Head of Customer Success

Socket•,

2d•$300,000 - $350,000•Remote

About The Position

Socket is hiring a Head of Customer Success to lead the teams that help customers evaluate, adopt, and realize lasting value from its platform. The role will develop strong leaders, create a standout customer experience, and help scale Socket’s platform for global software teams. The Head of Customer Success will architect and build Technical Account Management and Customer Success, creating strong functional leadership and a scalable, continuous customer experience. This role will shape how Socket retains and grows customers during a pivotal stage of the company’s journey. Socket helps developers and security teams ship faster by reducing security busywork. Thousands of organizations use its platform to find, audit, and manage open source code. The company was founded by Feross Aboukhadijeh and has raised $125 million in funding.

Requirements

12+ years of experience in Customer Success, Account Management, or related customer-facing functions, including 5+ years in senior leadership.
Proven experience building and scaling technical, customer-facing organizations within B2B SaaS.
A track record of developing strong leaders, building high-performing teams, and creating a culture of ownership and accountability.
Demonstrated success improving customer adoption, retention, and measurable business outcomes.
Strong commercial judgment and experience partnering with Sales on renewals, customer risk, and expansion opportunities.
A data-driven approach to understanding customer health, measuring performance, and making strategic decisions.
Executive presence, sound judgment, and the ability to influence stakeholders and navigate competing priorities across functions.

Nice To Haves

Experience in developer tools, application security, software supply-chain security, or DevSecOps.
Experience leading multiple customer-facing functions, including pre-sales and post-sales.
Experience managing distributed teams across customer segments or regions.

Responsibilities

Hire, coach, and develop high-performing leaders across Technical Account Management and Customer Success; establish clear ownership, accountability, and continuous improvement.
Create a connected customer experience spanning technical evaluation, onboarding, adoption, and ongoing engagement.
Build scalable programs that accelerate time-to-value, deepen product engagement, and strengthen retention.
Partner with Sales to identify customer risks, strengthen renewal strategies, and uncover expansion opportunities.
Work with Product, Engineering, and Support to translate customer feedback into product and service improvements.
Establish processes, metrics, and operating rhythms to support growth; use customer health, adoption, retention, and team-performance data to set priorities and drive accountability.