Head of Customer Deployment, Hazel AI

Altruist•San Francisco, CA

9d•$200,000 - $250,000•Hybrid

About The Position

We’re looking for a senior post-sales leader to build and own Hazel’s implementation and deployment function from the ground up. This person will define the methodology, operating model, team structure, and playbooks that enable wealth management firms to adopt Hazel quickly, successfully, and at scale. This leader will own the most important implementation challenge in the business: turning complex, fragmented advisor data and workflows into a repeatable, scalable onboarding motion across a wide range of firms. They will partner closely with Sales, Product, and Engineering to improve time-to-value, shape self-service onboarding infrastructure, and turn customer deployment learnings into durable product and integration improvements.

Requirements

8–12 years of experience in post-sales leadership, implementation leadership, solutions engineering leadership, or a closely related function.
Proven experience building a post-sales or implementation function from scratch, not just inheriting and managing an existing team.
Deep technical credibility, with strong understanding of integration architecture, data pipelines, APIs, and implementation tooling.
Demonstrated ability to lead implementation engineers and make sound build-versus-buy decisions across the post-sales tech stack.
Strong commercial orientation, with a track record of thinking beyond customer satisfaction toward retention, expansion, and payback efficiency.
Experience managing the tension between high-touch delivery and scalable execution, including productizing implementation work so team growth does not scale linearly with customer growth.
Strong cross-functional leadership skills, with the ability to partner effectively across Sales, Product, and Customer-facing teams.

Nice To Haves

Experience in wealth management or fintech.
Familiarity with RIA technology stack, including custodial data, CRM systems, financial planning tools, and related advisor workflows.
Experience serving a market where reputation, implementation quality, and repeatability are critical differentiators.

Responsibilities

Build and own the post-sales function from zero, including methodology, team design, operating rhythms, metrics, and playbooks.
Define and continuously improve a tiered deployment model, with distinct motions for middle-market firms and SMB customers, and clear time-to-value targets for each.
Own the data migration and integration strategy at a systems level, solving implementation risk structurally rather than account by account.
Build internal expertise and repeatable knowledge across the wealth management technology stack, including CRM, custodial, financial planning, and file storage integrations.
Partner closely with Product to translate field learnings into product improvements, including integration templates, automated data ingestion, and self-service onboarding capabilities.
Own core commercial post-sales outcomes across the book of business, including net revenue retention, gross revenue retention, time-to-value, and expansion revenue.
Hire, lead, and develop a team of implementation individual contributors as the business scales.
Partner with Sales on pre-sales demo environments and support the broader commercial motion where technical implementation credibility matters.
Build self-service and Help Center infrastructure so lower-touch accounts can onboard successfully without requiring full white-glove deployment.

Benefits

A hybrid work schedule for most positions to promote strong, in-person collaboration.
Stunning, amenity-filled office spaces in Culver City, CA, San Francisco, CA, and Dallas, TX. Our offices are intentionally designed for comfort, collaboration, and productivity.
Competitive pay and equity for eligible positions.
Premium healthcare, dental, and vision insurance plans (HMO and PPO).
401k savings plan with a 4% match and immediate vesting.
16 week paid parental leave after one year of employment.
Professional growth and development opportunities including an employee mobility program and an annual L&D budget allocation for each employee.
Company perks program (includes discounts on pet insurance, fitness, cell phone plans, and travel, etc.).
Financial guidance program (includes counseling on navigating debt, tracking personal spend, saving and planning goals, home-purchasing preparedness, etc.).
One month work from anywhere policy (with the exception of a few countries).
Total compensation includes a competitive benefits package, along with equity in the form of Stock Options (ISOs) for eligible roles.
Base salaries will be reviewed at regular intervals throughout the year, typically in conjunction with performance review cycles.
We review all employee pay and compensation programs regularly to ensure fair, equitable, and competitive pay.
By evaluating compensation on a regular basis, we are able to reward high performance and ensure all employees have opportunities for growth.