Head of Creative Operations

inBeat Agency

1d • Remote

About The Position

inBeat is a performance creative agency within the Fieldtrip portfolio, building campaigns for consumer and B2B brands across Canada and the US. As the delivery organization scales, there is a need for someone to build and maintain the operational systems that support this growth. The Head of Creative Ops will be responsible for building and running the operational backbone of inBeat's entire delivery function, designing systems for UGC and influencer teams, and creating the infrastructure for video editors, designers, paid media specialists, and creative strategists. This role involves bringing clarity, consistency, and scalable structure to a fast-growing agency with evolving systems. The position reports to the COO, works closely with the Chief Creative Officer, and involves building a team of 2-3 Operations Managers. This is a full-time, fully remote position.

Requirements

• Proven experience leading Creative Ops or Agency Operations at a sizeable agency (100+ people minimum)
• Deep understanding of how creative delivery functions work - UGC, video, design, paid media, influencer
• Track record of building systems and processes that teams actually use and love
• High fluency across project management and ops tooling - Airtable, ClickUp, Notion, Make/Zapier/N8N or equivalents
• Systems thinker who can see the full operational picture and translate it into clear, well-documented processes
• Strong communicator who can build trust and buy-in with department leads across different creative disciplines
• Comfortable operating in high-growth, ambiguous environments - you can build structure without needing everything figured out first

Nice To Haves

• Experience with backend finance ops, HR ops, or IT ops at an agency
• Familiarity with AI-assisted operations tooling
• Experience scaling an agency through the 100 to 200+ headcount range
• Background in performance marketing, influencer marketing, or paid media operations

Responsibilities

• Audit, consolidate, and rebuild inBeat's operational systems across 7 delivery functions: UGC, Video Editing, Design, Influencer Marketing, Creative Strategy & Copywriting, Paid Media, and Project Management
• Build and lead a team of 2–3 Operations Managers embedded across those delivery functions
• Design and implement scalable workflows, documentation, and tooling that grow with the team
• Own and standardize inBeat's operational tech stack (Airtable, ClickUp, Notion, Make/N8N/Zapier, Claude, Fathom, G-Suite)
• Work closely with department leads to understand their operational pain points and translate them into systems that solve real problems
• Build intake, handoff, QA, and escalation processes that keep 100+ team members aligned without requiring constant management overhead
• Create documentation and training resources that make new hires faster to onboard and easier to get up to speed
• Identify and eliminate operational bottlenecks across the delivery org before they become fires

Benefits

• Low bureaucracy. High ownership.
• Fully remote (with the possibility to work from anywhere)
• Flexible hours
• Unlimited Time Off & Sick Days
• Five fast-growing companies under one portfolio
• 200+ team members globally
• Work directly with the COO & Chief Creative Officer
• High-paced, entrepreneurial environment
• Most systems are being rebuilt - this is a hands-on role where your work becomes the new standard

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed