Head of Creative Operations

Harvey•San Francisco, CA

2d•$221,600 - $332,400

About The Position

We are looking for a Head of Creative Operations to build the infrastructure, people management layer, and operational systems that enable a high-output creative function perform at its best. This is a player-coach role. You will lead a team of creative producers across brand, campaign, video, and web work while staying close enough to the work to know where things are breaking down and how to fix them. The bigger part of the job is building the operating model you believe in: clear intake paths, roadmapping, smart resourcing, strong vendor relationships, and the kind of process discipline that gives creative people more time to do creative work. The right person for this role has a producer's instincts and a leader's disposition. You have run complex productions, managed teams, and built the systems that make a creative function scalable. You are not here to just coordinate. You are here to elevate how the team operates. This role reports to Scott Smith, VP of Creative, and sits within the Harvey Brand & Creative team. It is a new function, created because we believe creative operations deserves to be owned with intention. You will have the opportunity to build it during a period of rapid growth.

Requirements

8+ years in creative operations, production management, or brand operations, ideally in-house at a high-growth technology company.
3+ years managing teams of producers or project managers, with a track record of developing talent and raising the operational bar.
Deep command of creative project management tools and how to configure them for a fast-moving team (Asana, Airtable, Linear, or similar), including building workflows, dashboards, and reporting.
Experience managing complex, multi-faceted productions across brand campaigns, video, events, and digital/web, from initial briefing through delivery and post-mortems.
Proven ability to manage agency and freelancer relationships at scale, including contracts, onboarding, scopes of work, feedback rituals, and performance accountability.
Strong budget management skills: comfortable owning and reconciling spend across multiple concurrent projects and vendors, and surfacing risks before they become problems.
Comfort operating at both the strategic and executional level — you can design the system and also step in to handle urgent issues when needed.
Excellent communication skills, with the ability to manage up, across, and alongside creative teams and cross-functional stakeholders, building trust and alignment.
A process-oriented mindset paired with genuine appreciation for creative craft and quality; you know when to add structure and when to get out of the way.

Responsibilities

Lead, mentor, and grow a team of creative producers spanning brand, campaign, video, events, and web production, setting a high bar for project management and execution quality.
Build and maintain an operating model for Brand & Creative that covers intake, prioritization, resourcing, trafficking, and reporting, giving the team and stakeholders clear visibility into work and tradeoffs.
Define and manage how work enters the team, including intake forms, briefing standards, and prioritization frameworks that balance urgency with strategic importance and protect space for high-impact work.
Own creative project management tooling (e.g., Asana, Airtable, Linear, or similar) and the workflows, templates, and standards that ensure consistent use across producers, designers, writers, and partners.
Oversee capacity planning and resourcing across internal creatives, producers, agencies, and freelancers, making informed recommendations on when to flex with vendors versus hire in-house.
Manage relationships with external production companies, agencies, and freelancers, from selection and scoping through onboarding, day-to-day coordination, and performance accountability.
Track and manage budgets across campaigns, shoots, events, and other creative programs, surfacing risks early, proposing options, and partnering with leadership to make responsible tradeoffs.
Develop and maintain playbooks, process documentation, and scalable workflows that reduce friction, improve predictability, and protect creative quality as the volume and complexity of work grow.
Act as connective tissue between Brand & Creative and functions like Marketing, Product Marketing, Comms, Sales, and Customer Success, translating business needs into clear creative plans and timelines.
Continuously identify workflow and collaboration pain points, run experiments to improve them, and measure impact using both qualitative feedback and operational metrics.