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Neo Financial•Calgary, AB

1d•Onsite

About The Position

At Neo, Design is a core driver of how we build trust, simplify money, and create exceptional experiences for Canadians. As we continue to scale, we’re looking for a highly organized, systems-minded operator to help lead the operational backbone of our Design organization. As Head of Creative & Design Operations, you’ll act as a strategic partner to the VP of Design, helping run the day-to-day operations of the design organization while driving clarity, structure, prioritization, and execution across teams and initiatives. This role sits at the intersection of design, product, operations, and leadership. You’ll help create the systems, processes, and operational rhythms that allow creative and product design teams to move quickly, stay aligned, and deliver high-quality work at scale. This is a highly cross-functional role that requires strong organizational leadership, exceptional communication skills, and the ability to bring order to fast-moving environments.

Requirements

6+ years of experience in Design Operations, Creative Operations, Program Management, Design Director, Chief of Staff, or similar operational leadership roles
Strong organizational and project management skills with exceptional attention to detail
Experience supporting senior leadership and managing complex cross-functional initiatives
Ability to operate effectively in fast-paced, ambiguous, and rapidly evolving environments
Strong communication and stakeholder management skills
Systems thinker with a bias toward clarity, structure, and execution
Deep appreciation for design, product development, and creative workflows

Responsibilities

Partner directly with the VP of Design, Heads and Directors to manage and optimize the day-to-day operations of the Design organization
Drive operational excellence across design, creative, and cross-functional initiatives
Build scalable systems, workflows, and organizational processes that improve execution and team efficiency
Help create clarity around priorities, ownership, timelines, and team coordination
Own cross-project tracking, prioritization, backlog management, and operational planning across multiple streams of work
Coordinate initiatives across Product Design, Brand, Product, Engineering, Marketing, and Leadership teams
Identify blockers, dependencies, and operational gaps before they impact delivery
Improve visibility into project health, capacity, and organizational priorities
Support quarterly planning, roadmap alignment, organizational initiatives, and leadership operations
Prepare updates, operational reviews, presentations, and reporting for leadership discussions
Help drive accountability and follow-through across key initiatives
Assist in scaling the design organization through improved planning, onboarding, documentation, and operational structure
Improve how teams collaborate, communicate, and execute work
Establish operational standards, rituals, and systems that support high-quality creative output
Help maintain strong organizational health across tooling, documentation, workflows, and team practices
Create lightweight processes that enable teams without adding unnecessary overhead