Head of Consumer Banking Data Products

Citizens•Johnston, RI

15d•$170,000 - $226,000•Hybrid

About The Position

The Head of Consumer Banking Data Product Management defines and leads the strategy, roadmap, governance, and adoption of Consumer Banking data products supporting customer experiences, business operations, risk management, decision-making, and AI-enabled capabilities. The role serves as the primary business-facing executive for Consumer Banking data products, translating business priorities into scalable, trusted, reusable products that deliver measurable business value. The position owns the Consumer Banking data product portfolio, prioritization, value realization, adoption, and alignment with enterprise data strategy. It partners with Consumer Banking, Product, Digital, Technology, Architecture, Analytics, AI, Risk, Operations, Enterprise Data, Engineering, and Governance teams. The role does not own data engineering delivery, data platform operations, enterprise architecture, governance, reporting operations, or model development. The leader advances customer-centric and AI-ready data products, including Customer 360, customer intelligence, personalization, journey analytics, and next-best-action capabilities. Success is measured by product adoption and utilization, business value, customer experience, reuse of trusted enterprise data, reduced duplication, AI and digital transformation enablement, self-service and real-time data capabilities, and stakeholder satisfaction and enterprise alignment. The schedule is 40 hours per week, Monday through Friday, with four days per week onsite and one day remote. The salary range is $170,000–$226,000 per year, with an opportunity to earn an annual discretionary bonus. Benefits include medical, dental, and vision coverage, retirement benefits, maternity and paternity leave, flexible work arrangements, education reimbursement, wellness programs, and paid time off exceeding applicable mandatory paid sick or paid time-away requirements. Employment offers are conditional on successfully passing a background check.

Requirements

12+ years of experience in Data Product Management, Data Strategy, Data & Analytics, Product Management, Digital Transformation, or related leadership roles.
8+ years of leadership experience driving complex enterprise initiatives and cross-functional teams.
Significant experience within Consumer Banking, Financial Services, FinTech, or another regulated industry.
Proven success delivering enterprise-scale data products and data-driven transformation programs.
Demonstrated ability to influence senior executives and lead organizational change.
Strong understanding of Consumer Banking products and operations, including deposits, lending, payments, and digital banking.
Strong understanding of customer experience, journey management, and marketing analytics.
Strong understanding of data product management and domain-driven ownership models.
Strong understanding of cloud-based data platforms and modern data architectures.
Strong understanding of APIs, event-driven systems, and real-time data capabilities.
Strong understanding of AI-ready data architectures, Customer 360, metadata, and data discovery solutions.
Exceptional executive presence and communication skills; ability to influence without direct ownership.
Strong stakeholder management, organizational alignment, commercial mindset, and strategic thinking skills.
Ability to translate complex data concepts into business outcomes.
Bachelor's degree required.

Nice To Haves

Experience or knowledge of lakehouse architectures.
Experience or knowledge of real-time analytics platforms.
Experience or knowledge of Generative AI and Agentic AI ecosystems.
Experience or knowledge of digital personalization platforms.
Experience or knowledge of intelligent automation technologies.
Master's degree or MBA.
Relevant Product Management, Data, Cloud, Agile, or Architecture certifications.

Responsibilities

Develop and maintain the Consumer Banking data product strategy and multi-year roadmap.
Align investments with business growth, customer experience, operational efficiency, risk management, and enterprise modernization objectives; identify opportunities to use data as a strategic asset.
Manage a portfolio of data products across customer, deposits, lending, payments, digital banking, servicing, fraud, risk, and operations domains.
Prioritize investments based on business value, customer impact, regulatory requirements, and strategic importance.
Establish ownership, accountability, lifecycle management, and success metrics for strategic data products.
Advise Consumer Banking executives and business leaders, translating business strategies and customer needs into product requirements, roadmaps, and investment priorities.
Build partnerships across Consumer Banking, Technology, Architecture, Analytics, AI, Risk, Operations, and Enterprise Data teams.
Advance Customer 360, customer intelligence, personalization, journey analytics, and next-best-action capabilities.
Define requirements for real-time and event-driven data products supporting customer engagement, fraud detection, servicing automation, and operational intelligence.
Ensure data products support AI, analytics, intelligent automation, and future digital capabilities.
Define and monitor adoption, utilization, business outcomes, financial impact, customer experience improvements, and productivity gains.
Promote measurable value delivery, product thinking, and data-driven decision-making; communicate outcomes and investment effectiveness to executive stakeholders.
Partner with Enterprise Data, Architecture, Engineering, and Governance teams to promote consistency and interoperability across the data ecosystem.
Champion reusable data assets, common business definitions, standardized KPIs, and shared data services; support enterprise data modernization and data product operating model maturity.